Somersworth Nissan

Good Experience After experiencing many issues with a used vehicle I bought 18 month prior, I decided I needed to cut my losses and trade it in. I chose Nissan Somers After experiencing many issues with a used vehicle I bought 18 month prior, I decided I needed to cut my losses and trade it in. I chose Nissan Somersworth at the recommendation of a good friend who's whole family owned Nissan's and had purchased them through Cary Ribblett. With having a large amount of negative equity in the current vehicle, I decided leasing would be my best option. Cary worked with me to establish a down payment I could afford and monthly payments I could manage. I enjoyed my experience dealing with Cary during the whole process and never felt pressured into anything I wasn't comfortable with. My one complaint would be the lack of color options in the model I chose. The poor rating for quality of work is for whichever department washed my brand new car and left water spots all over it, They did re-wash it when I had to bring it back for inspection. I would recommend Cary and this dealership to anyone looking for a new vehicle. More

Great service dept i have owned my Maxima for over five years now. I have it serviced at Somersworth Nissan where I bought it because they have always been fair and thor i have owned my Maxima for over five years now. I have it serviced at Somersworth Nissan where I bought it because they have always been fair and thorough and friendly. More

Deceptive sales practices Bought two vehicles here, one new, one used. The used vehicle had been damaged previously, front right and rear of vehicle, reported to State of Maine Bought two vehicles here, one new, one used. The used vehicle had been damaged previously, front right and rear of vehicle, reported to State of Maine. No declaration of damages, sold to me as certified used according to paperwork I retain. I found this out later when time came to sell/trade. Lost value is $2500 as per carfax due to damages. When I asked sales person, now sales manager about this, he told me "just don't tell an prospective buyers" . I tried to get them to discuss through Autocap, of which they are a member, they refused to mediate or discuss. Went to Nissan USA, they refused to become involved. More

Will be coming back again! I had such a great experience here. my salesman was like a friend and helped me out every way that he could. i would tell everyone to come here. they I had such a great experience here. my salesman was like a friend and helped me out every way that he could. i would tell everyone to come here. they are the best! More

Run as far as you can go!! I bought a new car there and they were pleasant. I explained to the dealer that I had just registered my SUV I was trading in, they said it was fine a I bought a new car there and they were pleasant. I explained to the dealer that I had just registered my SUV I was trading in, they said it was fine as it was not even safe and would be scrap, bring it when I got it. Well, 20 days went by and I went to register it. The dealer had kept my blue title form for my car and never told me. I called and they said they were holding it until I brought my trade in title. I kept working to get my other title but the state said they were behind. The dealership also called and confirmed that. At 10:19 Friday morning, I sent an email to Somersworth Nissan advising I would be coming in to get my title application that afternoon so I could register my car. I never heard anything. So I leave work early so I can go register my car. I get there and they wont give me the title to the car I bought because they are still awaiting Maine to send the title down. When I bought the car, I explained that I had registered the SUV in July and I was awaiting the title. They said it was no problem, bring it by when it came in or we could do a request for a duplicate for $33.00 Last week, I spoke with the State of Maine again and they said its still being processed. That afternoon I updated someone at Nissan Office. Since the 17th of the month, 10 days ago, I cannot drive my new car because I can't register it. So, do I let Exeter Finance know I am not going to pay for it, do I drop it off in the lot and take my old truck back? I need a car and I have done everything I can to try to speed up the state of maine. So my car has sat in my yard for 12 days. Do you have a rental I can use because I need to move my family around. The sad thing is we were there last week looking at a new Murano for my wife. And 2 of my friends bought cars after I bragged about how good you guys are. So fast forward to yesterday. I email again, for the 8th time. I ask if I can have a rental car since they have a ton out back. Or another 20 day plate and I would pay for it. Or anything so I could at least have a car. No response. I send another one this morning and the General manager calls me back. I record the conversation (perfectly legal in Maine). The general manager swears 6 times in 5 minutes and tells me to go "Pound xxxxin* Sand" and that it doesn't matter if I return the car, they got credit for the sale. He tells me to go in and meet with him. I arrange for a ride. Go there and he says if I fill out some paperwork to reissue the title, he can get me my title. I said ok, did it all then he says he will call me this week when he hears anything. WHAT!! So then this guy walks over who is the owners brother. Yes, I am frustrated at this point and talked loud, but just as loud as the general manager who told me to xxxxin* pound sand. I offer to play him the tape of his general manager swearing and he says he doesn't care, he made the sale and that's all that matters. He tells the manager to just give me my title. I left. A short time later, I got a call from a Somersworth Police Officer who was embarrassed to call and say the owner didn't want me to go back about the title anymore. I assured the officer, theres no way in xxxx I will ever go back or any of my family or friends. It is important for people to see this, as well as the other horror stories on line. There are Nissan dealers in Sanford, maine (Marc Motors) and Portsmouth - go to them!! Stay away from these guys, they only care about the initial sale! More

Lack of trust Ok sales folks, welcoming, but withheld information as to the mechanical condition of the vehicle. Had I known the information, I would not have purch Ok sales folks, welcoming, but withheld information as to the mechanical condition of the vehicle. Had I known the information, I would not have purchased the vehicle. I am now trying to determine how to get out of this sale as the car is proving to be a lemon. Very disappointed. Service Director is rude, car came back with damage not present when it was brought it, no service records provided. More

Great experience, highly recommended It was such a pleasure purchasing a new vehicle from Somersworth Nissan. Cary and everyone else I worked with made everything so easy and comfortable. It was such a pleasure purchasing a new vehicle from Somersworth Nissan. Cary and everyone else I worked with made everything so easy and comfortable. There was absolutely no pressure and no hassle. They gave me a more than fair value for my trade in and worked with me to get the payments I needed. Can't say enough great things about him and the dealership. More

I recently leased a 2013 Nissan Altima from Somersworth Nissan. This is the fourth vehicle I have purchased/leased through this dealership since 2006. In addition to my Altima I also drive an Xterra that w Nissan. This is the fourth vehicle I have purchased/leased through this dealership since 2006. In addition to my Altima I also drive an Xterra that was purchased here. I have continually returned to this dealership because they have treated me well in both sales and service over the years. Their service is always prompt and completed correctly the first time. All of their staff is professional, polite and respectful. I have never been disappointed by the customer service I have received at this dealership. My Xterra has performed close to flawlessly since 2006. When the time comes I intend to return once again to Somersworth Nissan. More

After taking a new car for a test drive and saying that I would also like to show my wife the car before making a decision, the sales person WOULD NOT give me a price. He said that because I wanted to also would also like to show my wife the car before making a decision, the sales person WOULD NOT give me a price. He said that because I wanted to also show my wife the car that I should come back before talking about the price. This made no sense to me because, (1), they advertised a sale that ended that day, and, (2), I certainly needed the price to even consider the car at all. After going back-and-forth explaining how this made no sense to me, the owner, Brendan, asked me to leave the dealership! So I did. There are some true colors of the character of the owner. He also made the sales person look like an idiot - he was trying to be helpful but the owner ran right over him. Too bad for them - I had been looking for over a month and was ready to buy. Not from them, ever. More

I came back to this dealership because I had my first car buying experience there and I felt like I knew them and felt comfortable. Joe provided great service and was very friendly and honest. He truly cared buying experience there and I felt like I knew them and felt comfortable. Joe provided great service and was very friendly and honest. He truly cared about getting me into a vehicle that would benefit my family and my budget. I preferred to deal with him directly or some of his coworkers vs. the managers. I would reccomend this dealership to a friend or family member and I plan to go back again. More