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Soerens Ford - Service Center

Brookfield, WI

4.8
441 Reviews
Call Service Center (262) 781-9800

441 Reviews of Soerens Ford - Service Center

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May 04, 2010

They do not have enough expertise with the Ford diesel engines to provide a reliable diagnosis of the problem, let alone provide a reliable quote for the work. Because of this inexperience, they wavered o More

by scrolecki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Brace
Report | Print
Jul 19, 2011 -

Soerens Ford responded

Unfortunately diagnosing problems are not always as easy to determine until a mechanic is actually working on the repair. I am not sure what the problem was with your vehicle, I do know that we have Ford Certified Mechanics that are able to work on diesel engines. The service writers will do their best to give you an approximate idea of what on the vehicle will need to be repaired and an approximate cost. Once the mechanic gets involved in the repair they are better able to diagnois the problem. We will keep the customer informed of additional problems that are found as the process goes on and work to repair the cause of the problem. I invite you to contact me so we may further discuss the issue and have our mechanics look into it. -Stephanie Soerens stephs@soerens.com 262-781-9800

Sep 08, 2011 -

Soerens Ford responded

Thank you for taking the time to provide feedback regarding your experience at Soerens Ford. Since your review has posted we have made changes to our business/staff. We are asking if you will give us the opportunity to make this up to you for future service needs or when you are in the market for a new car. Please contact me directly and I can assure you that we will provide a positive experience. Stephanie Soerens 262-781-9800

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