Soerens Ford - Service Center

We had a really difficult experience with Soerens Ford. It took almost a year for them to fix the heat in our van. Multiple times over the year we would be told they would check something and get back to u It took almost a year for them to fix the heat in our van. Multiple times over the year we would be told they would check something and get back to us and never did. Each step of the process was so frustrating - leaving us without a car for weeks, not returning phone calls and returning the car with no heat several times. One time they returned the car saying it was fixed only to get home and realize the drivers door was not installed all the way. The whole thing cost us over $2000 and months of frustration. More

Bought my last 3 cars from Sorens and any work that needs to be done, I get it here also. to be done, I get it here also. More

Soerens is easy to work with as far as buying a vehicle and using their service department and using their service department More

Easy to make appointments when I needed it. Service writer was very courteous explained that it take a little longer because of unforeseen problem. Was very happy with service done that day Service writer was very courteous explained that it take a little longer because of unforeseen problem. Was very happy with service done that day More

Friendly honest professional service every time. Very good communication. Work completed within given time frame Very good communication. Work completed within given time frame More

The service department at Soerens ford is outstanding . Had some work done on my forget edge, and it was done in less than a hour Had some work done on my forget edge, and it was done in less than a hour More

Great Service experience, kept me informed even during delays outside of their control. Tyler and Curt were awesome. delays outside of their control. Tyler and Curt were awesome. More

In today's sensitive climate regarding African Americans and police contact. To often a simple dispute between an African American and the police usually don't end well for, the African American. I could and police contact. To often a simple dispute between an African American and the police usually don't end well for, the African American. I couldn't believe and was scared to death when Service Manager Dan Kane and Service Advisor Bill Pardoe of Soerens of Brookfield, called the Brookfield Police Department after I complained about their poor and incomplete work. They told the 911 dispatch and she reported - suspect yelling and demanding vehicle without payment, and threatening to leave, to the responding officers. The call was downgraded to a customer dispute only by the responding sergeant who arrived shortly after the first 2 officers Thank God for the 1 officers and sergeant who were there. The one officer who talked to Dan Kane and Bill Pardoe appeared to be agitated with me. He made me uncomfortable. Even after the 2 officers talked together the one officer who interviewed Dan and bill still appeared to be pissed off, as he stared at me Officer Mastrocola explained the situation in this manner. He said he got good and bad news. The good news I'm not being cited for what they were call out for. Disorderly Conduct The bad news is this a civil matter. Take it to small claims court. On 10/21/2021 service work began on my car. Car was running sluggish and appeared to be misfiring. Dan Kane and I test drove the car Dan drove. Dan felt the misfired just as I did. Dan said it's not misfiring. He said it's something else The car went in for service at 8:15 that day Bill Pardoe called me stating that they installed, a engine lower roll restrictor mount. And also said I needed a new drive shaft. The drive shaft, must be pay for in advance he said. He said when the drive shaft come in. Set an appointment to install and pay the cost of the installation. In all of my years of having cars serviced, from small shops to dealerships. I've never ever heard of a dealership requiring their customers to pay up front for parts. On 10/23/2022 I picked up my car only to return it when the drive shaft came in which came in and the car was dropped off for service around 10/27/2021. On the 10/28/2021 I came to pick up my car. When I read the comments, it said still has few degrees of excessive driveline angle. He said I needed to replace engine and transmission mounts. I complained and asked why didn't you call and inform me I needed an engine and transmission mount to complete the job. Instead you said job was complete and at the same time say recommend replacing engine and transmission mounts for wear/sagging The following week I called for service for the engine and transmission mount to be installed Bill Pardoe said "fine as soon as you pay for the parts" "we'll get you scheduled for service." I said OK and I went up there to find out what qualified me for the pay for parts up front arrangement. They said it's a regular practice of theirs. They do that to all their customers. I don't believe that. I refused to pay for the a parts up front this time and was lead over to Dan Kane who was working in dispatching. After telling Dan I'm not paying up front for parts again. I said that's not right and I don't feel good about this. I never had to do this. He said he will order and pay for the parts. When the parts come in simply pay for the labor. 11/11/2021 Car was in for service to install the engine and transmission mounts 11/16/2021 test drove with Dan Kane. Car still running rough somewhat different but still doing the misfiring. Dan also said he authorized the mechanic to repair the left front axle assembly at no charge, without my knowledge or permission. I continue to tell Dan its still not fix. Then Dan began suggesting it could be a transmission problem and then he said, "that's like opening a can of worms", he said. Any reasonable person who has had a long history with cars know, what I mean when say I have never heard nor ever been asked to pay for my parts up front from a dealership. And we all know what it means when a mechanic says it could be transmission issues, and you know it can be like opening a can of worms. You know what that means. Reluctantly I paid for the service When I left there that day I wasn't sure of what I'm gonna do with my car, sell it or buy a new one or keep trying to repair it. On 11/20/2021 I was driving and all of a sudden the steering wheel didn't feel connected. Steering was out of order. It felt as if the left front wheel was breaking. On 11/21/2020 car was towed to Soerens. On 11/22/2021 called and told Dane Kane what happened and that the car was already there. On 11/24/2021 Bill called and said, need to replace right front lower control arm and alignment $750.00 Later that day. Dan and I test drove it. I told Dan it's running better than the last time but it's still misfiring and jerking. Then Dan brought up transmission issues. Dates of service go back to 2019 however my recent services have been: 10/23/2022 Partial complete paid service on 10/28/20 21complete paid service on 11/16/2021 complete paid service on 11/24/2120 complete paid Over $2500 worth Dane Kane and Bill Pardoe knew me. I've been their customer for years. I knew Dan Kane from years of service from his former employer. They didn't have to call the police, especially 911. The police report said Bill Pardoe told them I was yelling and demanding vehicle without payment. I wonder what Dane and Bill expected the police to do to me I did nothing for them to call the police. Thank God I can write and complain about this and not the Journal Sentinel reporting a different outcome about this More

Had service done on 2018 Explorer in Sep of 2020 and they told my Wife she would need tires soon at the time there was only 9500 miles and the Explorer was only 2 years old then she took it in for another oi told my Wife she would need tires soon at the time there was only 9500 miles and the Explorer was only 2 years old then she took it in for another oil change this month and they told her that the rear brakes were worn on one side and said it would not be covered under warranty and at this time it only had 13000 miles-most likely the calipers are hung up. They told her they could fix it for about 240.00. When I called they said they did not have a Tech look at. They make it seem like they like to take advantage of women as the tires were fine and I will take to another shop to look at the calipers. I would not recommend anyone to use there service department as I would not trust that the work needs to be done. More

Everything about this place can't be summed up with one word. But it's the place we're the nice guys are, There great. word. But it's the place we're the nice guys are, There great. More