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Soerens Ford - Service Center

Brookfield, WI

4.7
452 Reviews

452 Reviews of Soerens Ford - Service Center

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April 30, 2024

A very pleasant experience in dealing with your dealership. I certainly will return for future service, I thank you. More

by tfsfrome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Soerens Ford responded

Thank you very much for your positive review! We appreciate your business!

April 29, 2024

We have used Sorens for years and have always received excellent service and car repairs. I like working with Tyler, he always gets back to us quickly and is super knowledgeable. More

by blnevermann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

Service was performed professionally and proficiently to our satisfaction service writer kept us updated the entire time and answered all questions More

by Tom60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

Great job at write up by Tyler and all the service advisors. Waiting area is clean and comfortable. More

by mstull1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Soerens Ford responded

Thank you for your business and beautiful review! We appreciate your business!

April 29, 2024

Great service experience. Went above and beyond expectations. Did’t take as long as I expected and staff were super polite and rrsoectful. More

by brightsun1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Soerens Ford responded

Thank you for the wonderful review! We appreciate you!

April 29, 2024

Although it went longer than expected, everyone was very helpful and seemed to care about my vehicle. More

by Cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Soerens Ford responded

Thank you so much for being patient with us! Sometimes things can take a little longer than expected. We appreciate your business.

Apr 30, 2024 -

Soerens Ford responded

Thank you for the wonderful review and being patient with us. Sometimes things can unfortunately take longer than we originally expected. Your business is important to us and we appreciate you!

April 26, 2024

Tyler is friendly, honest and reliable. One reason I continue to service my car at soerens ford. More

by dljgas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Soerens Ford responded

That is awesome! Thank you for your amazing review and continued service.

April 26, 2024

We have been doing business with Soerens Ford for over 20 years. We have always received quality service in all departments. More

by jsteffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ridder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Walsh
April 26, 2024

The service compared to uptown motors was not even comparable. The customer In the opportunity for a concierge pick up basically just sold me on who I wanna work with going forward More

by Kpmcwey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Vossekuil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Schuyler Sodemann
April 25, 2024

Bought a brand new escape so I wouldn't have to deal with any issues and have had nothing but issues. It's been in the shop twice now with no resolve. I hate this car! More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Kraut
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Blankenheim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Soerens Ford responded

I am so sorry you are having a bad experience with your new Escape. I would like to talk with you about your experience. Please call the store and ask for June, the General Manager.

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