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Soerens Ford - Service Center

Brookfield, WI

4.7
453 Reviews

453 Reviews of Soerens Ford - Service Center

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May 22, 2024

Tyler is outstanding. We understand everyone is short on technicians, but sometimes the quality prior to releasing truck lacks. Generally great, but once in a while you ne More

by darrin7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Soerens Ford responded

Thank you for your review regarding Tyler! I'm sorry we did not meet your expectations! I promise are working diligently to make every customer satisfied and happy!

May 20, 2024

It was a great experience. This was the first time I used the service department and it was wonderful. Very knowledgeable and friendly. More

by barbmartin90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ridder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Soerens Ford responded

Thank you for your five-star review! We appreciate you!

May 20, 2024

Tyler stayed in touch with me and met the commitments he made to me. The car was done timely. More

by tim_m_michalski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Soerens Ford responded

Thank you for your five-star review! We appreciate you and your feedback!

May 20, 2024

Service was great. He took care of everything and went the extra mile to make sure I was happy. More

by kadjeff2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Soerens Ford responded

Thank you for your five-star review! We appreciate you!

May 20, 2024

Soerens is our “go to” when we need a new car. John Schultz is our guy! Soerens is fair and easy to deal with! Love the service & especially Tyler Garfield! He addresses our concerns & follows thr More

by marysusanhoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Schultz l-five plus stars!
May 28, 2024 -

Soerens Ford responded

Thank you for your wonderful review! We appreciate your business and your feedback.

May 17, 2024

Job was started late because paperwork was lost. Engine cover is still lose despite multiple requests to make sure it be fastened. No apologies about lost paperwork or incomplete work. More

by dtaler60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Garfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Soerens Ford responded

I am so sorry for your experience with our dealership and how we handled your service work. Please feel free to reach out to me when you have time. - 262-781-9800. June, General Manager

May 17, 2024

awesome. love the pick up and drop off service technicians are always in time too More

by aa_payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Soerens Ford responded

Thank you! Call again when you are in need! We are happy to help! We also offer mobile service!

May 16, 2024

Very well done and they were able to get it done in a very timely matter More

by cjej11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Blankenheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

I had a number of recalls that needed to be taken care of. Soerens treated me like a paying customer and even gave me a ride to work and delivered my car when it was finished! I couldn’t be happier that I More

by peter90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Luling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Randazzo
May 30, 2024 -

Soerens Ford responded

Thank you for the awesome review!

May 16, 2024

Great dealership and will come back again. Thank you to all who made this happen. More

by jason.miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Garfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
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