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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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March 12, 2014

Smythe Volvo has been my car dealer since 1978. The service department is a major factor for my loyalty. All the people I have had experience with have been considerate, friendly, and competent..I feel More

by counselor76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary ( don't recall last name ), Tony Plesh, Chris Henriksen, Nick Pavano
Mar 12, 2014 -

Smythe Volvo responded

Thank you for taking the time to tell us about your recent pleasant experience here with your 2004 S80 at Smythe Volvo Service. We are honored that we have earned your business since 1978. Nick Pavano as well as the rest of Smythe Volvo Service can always be counted upon to be considerate, friendly and competent at all times. You are considered part of the Smythe Volvo family and as such, you have the comfort in knowing you will be treated with transparency, professionalism and respect upon every Service visit. Keep enjoying that 2004 S80 and we look forward to helping you keep it on the road running smooth for years to come. Safe Driving!

March 10, 2014

My experience was very good and Nick Pavano is always helpful. The car was fixed the right way the first time and is running great. More

by antnaples21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Mar 11, 2014 -

Smythe Volvo responded

Thank you for taking the time to post about your very good experience at Smythe Volvo. Nick Pavano can always be counted on to be helpful, insightful and professional. Every time you bring your vehicle to Smythe Volvo Service, you can be confident it will be fixed the right way and will run great. We look forward to the opportunity of keeping your car running superbly on the road for many years to come. Safe Driving!

March 08, 2014

My service experience was excellent. They fixed everything we said was wrong and they were great at going through the invoice step by step explaining all repairs on the car. Thank you Volvo! More

by sgorham
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 10, 2014 -

Smythe Volvo responded

We appreciate the kinds words about your experience with Smythe Volvo Service. Making sure our customers are fully aware of the entire service repair process is paramount to us. Transparency and efficiency from our Service Dept has created our extremely high service customer retention rate. We look forward to the opportunity of keeping your vehicle in sound condition for many years to come. Safe Driving!

March 06, 2014

I had an appointment on Friday 2/28/14 for a 60,000 mile servicing. I wanted to wait while the work was done. When the technician found other issues that needed to be addressed, I was brought into the ser More

by missienna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 06, 2014 -

Smythe Volvo responded

Thank you for the appreciate words about your experience at Smythe Volvo here on Friday February 28th. Ryan and the rest of the Smythe Volvo Service Team are known for being extremely attentive to the customer's needs and for going over every facet of a repair in great detail with our customers. Customers like yourself feeling confident and happy with the servicing of your vehicle here at Smythe Volvo is an utmost priority of ours. We hope to continue to earn your business for many years to come by keeping your satisfaction at its current high level. Safe Driving!

March 05, 2014

I always get friendly, expert, accommodating, service . ( I checked all the names above of people who I worked with in the past.) Today, especially, with Nick Pavano, it was extremely fast and helpful! this More

by jkalichstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Nick Pavano
Mar 05, 2014 -

Smythe Volvo responded

Thank you for your complimentary words about Nick and the rest of the Smythe Volvo Service Team. When you come to Smythe Volvo, you can always count on friendly, expert and accommodating service. We always make sure to carefully listen to our customers needs, requests and comments in order to provide an exceptional customer experience. Enjoy your vehicle and we look forward to the opportunity of keeping it on the road for many years to come. Safe Driving!

March 05, 2014

Always great service. Doug MacAdam typifies what this dealership is about. No wonder they are expanding to a new building. Volvos are great cars, but a dealer like this rounds out the experience. More

by clayt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 06, 2014 -

Smythe Volvo responded

Thank you for taking the time to post on DealerRater about your pleasant experience here at Smythe Volvo. Doug MacAdam is a true asset to the Smythe Volvo Service Team. We are expanding to our new facility as a tribute to our most important asset, our customers. However, we may be going to a new bigger state-of-the-art buidling, but the people, values and culture of Smythe Volvo will remain the same. We look forward to the opportunity of keeping your vehicle on the road for many years to come. Safe Driving!

March 04, 2014

Doug McAdams has been my service advisor for at least 10 years. He is very knowledgeable, friendly and always discusses any potential problems & solutions for my car. He is an asset to your company and I ho More

by Gfranklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 05, 2014 -

Smythe Volvo responded

We appreciate you taking the time to post here on DealerRater about your positive experience at Smythe Volvo. Doug is absolutely a true asset to our team and his work is greatly appreciated by customers and coworkers alike. He and the rest of the Smythe Volvo Service Team can always be counted upon to be friendly, knowledgeable and honest. These traits have been the backbone of a philosophy that has allowed us to be the National 2013 & 2014 DealerRater Of The Year for Volvo. We are deeply grateful for your 10 years of loyalty to the Smythe Volvo brand and look forward to the opportunity of keeping your vehicle running smoothly for many years to come. Safe Driving!

March 03, 2014

On Sat March 1, 2014, I visited the Smythe Service Center. Despite not having an appointment and it being closing time, Nick Pavano and Brad Merchant took the time to inspect my tire that was low on a More

by Pdesarno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano and Brad Merchant, Nick Pavano
Mar 03, 2014 -

Smythe Volvo responded

Glad to always be of help Pete and thank you for not only the kind worlds about Smythe Volvo but for the referral as well. Our bottom line is always customer satisfaction so helping out a customer under any circumstance is our top priority. Whether it's a nail in your tire or a noise under your hood, you can always count on Nick, Brad and the rest of Smythe Volvo Service to handle your issue in a attentive, professional and efficient manner. We look forward to keeping your fourth Volvo on the road for many years and don't hesitate to reach out to us for any of your automotive needs or questions. Safe Driving!

February 13, 2014

There has never been a time when I was not 110% satisfied There has never been a time when I was not 110% satisfied with the service I have received at Smythe Volvo. This holds true for both sales and car se More

by foodrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Chris Henriksen, Nick Pavano
Feb 13, 2014 -

Smythe Volvo responded

Thank you for taking the time to respond on DealerRater about your experiences at Smythe Volvo. We are grateful for each and every one of our customers. You can always count on interacting with a polite and knowledgeable employee upon every visit here. Our Smythe Volvo Service Department always strives to go above and beyond the expectation level of all customers. We hope to continue to earn your business by consistently giving you excellent service throughout all departments at Smythe Volvo. We look forward to keeping your vehicle in excellent condition and are always here to handle any needs or questions you have going forward. Safe Driving!

February 10, 2014

Is there a way to give these guys more than 5 stars? I wish there was! I've been a customer of Smythe Volvo since 1998. Once again, this time Tony Plesh, far exceeded my expectations. Responsive, profe More

by MikeLovesSmythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Feb 10, 2014 -

Smythe Volvo responded

Thank you for taking the time to respond here on DealerRater, the appreciative words about Smythe Volvo and for 15 years of loyalty! Service Manager Tony Plesh always goes out of his way to make sure all our Service customers know we consider them part of the Smythe Volvo family. Our Service Department being responsive, professional and extremely customer focused are traits you should always expect from when servicing your vehicle here. We look forward to keeping your car sound and secure for many years to come. Safe driving!

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