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Smythe Volvo - Service Center

Summit, NJ

4.9
1,229 Reviews

1,229 Reviews of Smythe Volvo - Service Center

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December 17, 2024

Jessica was excellent in evaluating my unique tire problem She researched the problem offered solutions and quickly executed the plan. It is clear how others at Volvo respected her and her leadership More

by Artmatuschat@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Smythe Volvo responded

Jessica is a strong member of the team in our service department. Thank you for these kind words. We appreciate your business.

December 17, 2024

Jessica was fantastic with great attention to detail and very personable! This dealer is top notch for sales and service More

by Dbivona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Dbivona responded

The reporting and detail given for any issues with vehicle is fantastic along with a video summary! Jessica was an awesome service rep from start to finish as well which makes it much more pleasant when having to wait for a vehicle to be serviced.

Jan 06, 2025 -

Smythe Volvo responded

Thank you for posting this wonderful review about Jessica and our service department. We have a great team and great customers like yourself. We appreciate your business.

December 06, 2024

Excellent service, kind, and courteous customer service. Jessica Hermida was the best she had me in and out with pleasure! More

by lynnepeters1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Jessica provides excellent service with a smile. She is a valued member of our team. Thank you for taking the time to post these Kind words. We appreciate your business.

December 06, 2024

I’ve been a Smythe customer for over 10 years. And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as lon More

by amycummings10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Thank you for taking the time to post these kind words about Tom. He’s a terrific person and a very important part of our service team. We appreciate you coming back through the years.

December 06, 2024

Everyone is always friendly and responsive to customer needs/requests. I’m a returning customer. More

by MB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Thank you for the five star review. Those are probably the two best traits of a good service advisor, being friendly and responsive. We appreciate your business.

December 03, 2024

Easy, smooth process. I received timely help, and had a pleasant waiting experience. My issue was fixed. More

by nschwartz_4
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Easy and smooth is what everybody wants when they bring their car in for service. Jessica does an excellent job in delivering that experience. Thank you for posting this great review.

December 02, 2024

There are no words to describe how fabulous Jessica was! Her customer service, friendliness, and attention to detail were truly amazing. She made the entire process of getting a new tire seamless and went a More

by Dana.Zack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Jessica is an awesome person and a strong member of our Service team. It is rewarding for all of us to read a review like this. Thank you for taking the time to post it.

November 30, 2024

Having been a long time customer of over 14 years, it’s always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has bee More

by GCReviews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Amherst
Dec 09, 2024 -

Smythe Volvo responded

Wow, 14 years of loyalty. We are fortunate to have customers like you. Jessica is a great member of our team and thank you for taking the time to share these kind words.

November 23, 2024

This person is one of the most rudest people I’ve ever met on this establishment. she should be fired immediately lack of respect for the customer and basic knowledge of the the services they provide: More

by John S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hermida
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Smythe Volvo responded

This is a surprise. Please contact Regina our Service and Parts Director to discuss. Your feedback will be appreciated.

November 04, 2024

Hey I came for service and Jessica was excellent and was very friendly I definitely recommend anyone to come here to get there service done. More

by gutierrezsaul505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Smythe Volvo responded

Thank you and I must agree. Jessica is a fantastic person. We appreciate you posting this great review about our service team and we appreciate your business.

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