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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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February 07, 2022

Great service department - always very friendly and personal experience. It's always busy, but they do their best to get you in and out as quickly as possible. Communication is always clear. More

by PaulP11238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2022 -

Smythe Volvo responded

Respecting our customer’s time and clear communication are key in providing the level of service we strive to provide all customers. Thank you for sharing your experience. We appreciate your business.

February 05, 2022

Doug and Dina were amazing! They are both a pleasure to work with and know their stuff. More

by Craigpabs66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Feb 13, 2022 -

Smythe Volvo responded

Doug and Dina are amazing and thank you for saying so. Thank you for choosing Smythe Volvo to service your car.

January 31, 2022

My entire service experience was a step above any other dealer I’ve ever had a car service. A+ service More

by Mnovick1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Feb 13, 2022 -

Smythe Volvo responded

Thank you for the A+ and for taking the time to post this review about our service department. We appreciate your business.

January 28, 2022

Very nice representative and work done in a speedy manner. But $28 for a key fob battery is absurd — I’ll never again ask Smythe to do anything that isn’t otherwise under warranty. Once burned, twic More

by brian.raftery.90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Vasquez
January 25, 2022

Dina was wonderful. She was informative, proactive, and most of all, she actually listened my concerns and took me seriously. If there are any rewards or incentives for Service Intake, please give them al More

by Lois
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Jan 29, 2022 -

Smythe Volvo responded

Good service starts with listening and Dina is a master of that. Thank you for this great review and thank you for your business.

January 20, 2022

Deena is always amazing and incredibly helpful with whatever it is that we need. Really appreciate the service and the manner in which Smythe approaches customer service. Thanks! More

by Moranr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Jan 29, 2022 -

Smythe Volvo responded

Dina is one of the best and a strong member of our service team. It is rewarding for all of us to read this review thank you for taking the time to post.

January 19, 2022

Outstanding, professional, and happy young adults who enjoy the job they were hired to do. More

by jennifer_pollack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Padilla Jr
Jan 29, 2022 -

Smythe Volvo responded

What a great review, and it is also true. We have such a wonderful team that really enjoy what they’re doing and it comes through in the level of our customer service. Thank you for taking the time to post this review.

January 13, 2022

The service team at Smythe always does a great job - Doug Macadam, Tom Coward, Dennis Jeffers, and the whole team. Clear communication and no surprises. More

by SusanH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Jan 18, 2022 -

Smythe Volvo responded

Product knowledge and clear communication are key to our service department. Doug, Tom and Dennis are very good at these aspects. Thank you for posting this five star review.

January 12, 2022

As always, Outstanding customer service by Dennis! Also kudos to Tina and Dina who are great. More

by MATTHEW.AVIGLIANO
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shando from Parts, Dennis Jeffers, Dina Thomson
Jan 18, 2022 -

Smythe Volvo responded

Thank you for the compliments for Dennis, Tina and Dina. We are fortunate to have a great team and wonderful customers like you.

January 11, 2022

Dina customer Service skills are awesome and her diversity skills are outstanding. Thank you for hiring Dina and if there is a promotion in her department please consider her as a candidate. Also More

by Same as above
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Dina Thomson, Mike Mitchko, Lupita Padilla
Jan 18, 2022 -

Smythe Volvo responded

Thank you for taking the time to complement Dina and our service department. We have a great team and we are fortunate to have customers like you.

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