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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews
Call Service Center (908) 273-4200

1,233 Reviews of Smythe Volvo - Service Center

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April 22, 2022

Doug was extremely helpful with a sudden tire issue. Turned it around in a few hours with great results. More

by Volvoxc90times3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2022 -

Smythe Volvo responded

Thank you for this five star review. Doug and our service team are very good at putting themselves in our customers shoes. We are glad we could get you back on the road so quickly.

April 20, 2022

Exceptional dealership and service . The entire team at Smythe is extremely professional, thorough, and fair. Highly recommend! More

by Maven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
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Apr 25, 2022 -

Smythe Volvo responded

We appreciate your kind words and your high recommendation for our service department. We are fortunate to have customers like you.

April 20, 2022

Dina took the time to explain my service needs. She always makes one feel welcome. I know I am in good hands with Dina. More

by Athena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
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Apr 25, 2022 -

Smythe Volvo responded

Thank you and I agree you’re always in good hands with Dina. She is a true professional and a strong member of our team. Thank you for choosing Smythe Volvo for your service needs.

April 19, 2022

Just great service as always! I've gotten used to this high bar the service department and Dina set!! I shouldn't --but now expect it-- each time my car is in for servicing and a More

by MarkA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
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Apr 25, 2022 -

Smythe Volvo responded

Great review and thank you. It is very rewarding for Dina and all of us to read your kind words. Thank you for choosing Smythe Volvo to service your car.

April 19, 2022

I have always been pleased with how well run and thorough Smyth Volvo operates. Additionally the employees are always so helpful. More

by bsacus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
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Apr 25, 2022 -

Smythe Volvo responded

We appreciate you taking the time to share your experience of Dina and our service department. Thank you for your business.

April 14, 2022

I would expect ion delivery of a certified used vehicle, filters replaced, and functional system features/applications. Service within 9K to have several system features addressed. Several days in shop res More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Vasquez
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Apr 19, 2022 -

Smythe Volvo responded

Thank you for this feedback. This is not our typical level of service but from time to time we make mistakes and try to learn from them. This is something we need to look into. Please reach out to Regina our service and parts director who will work with Tom to get this resolved in the manner it should be.

Apr 19, 2022 -

Steve responded

Let's be clear - I don't think "mistakes" were made as much as there didn't seem to be a clear explanation of why the components were not operating the way I expected them to. Specifically, Stop/Start I was told by another dealer does not function if the batteries are not operating at full capacity! Given my experience with the vehicle so far when on a trip it operates fine, however, in local driving it is hit or miss because the battery is at approximately 75% and has not had the time to fully charge. Offer to recharge the battery for 4-5 hours or $900. for new batteries - Wow! Secondly, the Park Assist "misses" more than it "hits" - and I re-read the manual and went by the instructions - not good!. Lastly, when using an iPhone it renders the radio volume control useless. I think the Tech report on the service order was plugged into a program and gave a "No-fault" or it's an Ok message when I brought it in... Let's try it again at our next oil change and see how we do. Again, Tom was outstanding and communicative and even offered to have the Tech explain what he found. It wasn't necessary - either it works or doesn't and, well it doesn't and I'm not impressed with Volvo's claims Vs performance on these issues. See ya next time...

April 08, 2022

Customer service-oriented, clearly explained maintenance needed, kept me well informed of progress, didn’t market unnecessary repairs. More

by meganmabee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
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Apr 19, 2022 -

Smythe Volvo responded

In our service department communication is something we excel at. When a vehicle needs repair we send our customers pictures so they have a good understanding of what is wrong and we reach out to them in a timely manner. Doug is a strong member of our service team and thank you for taking the time to post these kind words about him and our service department.

April 02, 2022

Reliable and top notch service. I’ve been a customer for over 40 years and have always received reliable top notch service. The staff has always been courteous and customer oriented More

by JE Maltby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2022 -

Smythe Volvo responded

We are truly fortunate to have customers like you. To see your face in the service drive or in the sales department is like seeing family. It makes our jobs not just a job. You’re 40 years of repeat business is much appreciated. Thank you for the stellar recommendation.

March 31, 2022

Dealership is always spectacular! The service department does a fantastic job and the customer service has always been wonderful More

by Ryan Buzzanca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson, Andre Vasquez
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March 27, 2022

Lupida was an absolute professional. As a brand new Volvo owner, she made me feel right at home. The experience made me confident they will look out for my families best interest. The se More

by Mralance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lupita Padilla
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Apr 08, 2022 -

Smythe Volvo responded

Lupita is the best, we agree. Thank you for taking the time to share your experience of our service and sales departments. We appreciate your business.

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