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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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July 13, 2022

As always, a great experience from arrival to departure. Doug is extremely knowledgeable and caring. Thanks again Doug! More

by Mdebart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Smythe Volvo responded

Doug is a strong member of our service team and he is knowledgeable and caring. Thank you for this thoughtful review.

July 07, 2022

Excellent service. Appreciated the customer service aspect of the detailed issues with the car and the phone calls to explain everything. I had an issue with the car an More

by Angelasuske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Smythe Volvo responded

David is a strong member of our team and he’s very good at communication. Thank you for posting this five star review.

July 07, 2022

Sue texted me when my car work was done. Folks like Tom, Doug and Dina would come and discuss and explain additional work and what's important to do now and what is not. Other than that my o More

by Allen Whitehouse Station
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Shakil
Jul 28, 2022 -

Smythe Volvo responded

Thank you for taking the time to post this great review. We appreciate your feedback and we will work on this part of our process.

July 04, 2022

Smythe Volvo has the absolute best sales and service departments, heads above the rest! I recently had a problem with warning lights for the auto-hold and parking brake on my '21 Volvo XC90. I took th More

by Mark Edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles - mechanic, Dina Thomson
Jul 05, 2022 -

Smythe Volvo responded

Thank you for taking the time to post this awesome review about our service department. We have a great team of competent people and it shows in our reviews. Thank you for choosing Smythe Volvo and thank you for posting these kind words.

Jul 05, 2022 -

Mark Edwards responded

Truly my pleasure!

July 02, 2022

Dina provided unbelievable customer service. I drive from Holmdel to Summit when I could easily get service near by at another dealership. She took the time to file my rebate and got me out on More

by jmpaone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Jul 05, 2022 -

Smythe Volvo responded

Dina is a fantastic member of our service team and always puts her self in our customers shoes. Thank you for taking the time to share your experience.

July 02, 2022

The staff at Smythe Volvo are always friendly, courteous and knowledgeable. My car is always well cared for and clean. More

by Lhmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Jul 05, 2022 -

Smythe Volvo responded

Thank you for taking the time to share your experience of our service department. We look forward to seeing you the next time around.

July 01, 2022

I have been using Smythe for over 35 years, and Tom for a long time, too. They are professional and competent. More

by garyschader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Smythe Volvo responded

35 years! Tom is a great ambassador of our service department. Thank you for sharing your comments about Tom and our team.

June 28, 2022

Mark and the entire service department is absolutely wonderful. They always service all my needs and would not want to take my vehicle anywhere else besides Smythe Volvo. Also, my technical specialist T More

by Cynthpetro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Smythe Volvo responded

I’ll behalf of Mark in the entire service for me thank you for such a fantastic review. It is rewarding for us to read. We look forward to seeing you the next time around.

June 28, 2022

Simply the best sales and service anywhere! My family has been going to Smythe since 1971. First time a dealt with Mark Terry today - he is awesome! So kind and helpful! More

by swirth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Smythe Volvo responded

What endorsement and recommendation! Thank you for your years of patronage from 1971 to now. We are fortunate to have customers like you.

June 25, 2022

Polite and helpful. Att article and professional. Appreciate the help and the communication through your the service process More

by Athate67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Shakil
Jul 05, 2022 -

Smythe Volvo responded

Communication is one of the most important parts of the service process. Thank you for posting this five star review for Sue and our service team.

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