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Smythe Volvo - Service Center

Summit, NJ

5.0
1,216 Reviews

1,216 Reviews of Smythe Volvo - Service Center

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June 28, 2022

Mark and the entire service department is absolutely wonderful. They always service all my needs and would not want to take my vehicle anywhere else besides Smythe Volvo. Also, my technical specialist T More

by Cynthpetro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Smythe Volvo responded

I’ll behalf of Mark in the entire service for me thank you for such a fantastic review. It is rewarding for us to read. We look forward to seeing you the next time around.

June 28, 2022

Simply the best sales and service anywhere! My family has been going to Smythe since 1971. First time a dealt with Mark Terry today - he is awesome! So kind and helpful! More

by swirth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Smythe Volvo responded

What endorsement and recommendation! Thank you for your years of patronage from 1971 to now. We are fortunate to have customers like you.

June 25, 2022

Polite and helpful. Att article and professional. Appreciate the help and the communication through your the service process More

by Athate67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Shakil
Jul 05, 2022 -

Smythe Volvo responded

Communication is one of the most important parts of the service process. Thank you for posting this five star review for Sue and our service team.

June 21, 2022

Excellent, courteous service. I’ve been taking my car there for the past 10+ years. Trustworthy at a reasonable price More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2022 -

Smythe Volvo responded

Tom is a strong member of our service team and has been making our customers happy for many years. Thank you for taking the time to share these kind words and thank you for your recommendation.

June 21, 2022

Dina is a pleasure to work with. She does a very nice job of representing smythe while not being too sales-y which I appreciate since everything gives me a bit of sticker shock. That More

by spbonnet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Jun 25, 2022 -

Smythe Volvo responded

We appreciate your loyalty and your kind words for Dina and our service team. Dina is a true professional. We look forward to seeing you the next time around.

June 15, 2022

Had a great experience, as always. Excellent service and care. David was very accommodating and kind. More

by jacqueline.dunkelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Zhu
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2022 -

Smythe Volvo responded

Kind and accommodating are accurate words to describe David. Thank you for taking the time to share your experience of David and our service department. We appreciate your business.

June 15, 2022

David was responsive and proactive. He even applied a discount without having to ask. The car drives well. And the shaking in the steering wheel at high speeds has subsided. Thank y More

by marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2022 -

Smythe Volvo responded

David is a true professional thank you for these kind words. We appreciate your business and look forward to seeing you the next time around.

June 08, 2022

Their customer service is excellent. The technician advisor, Dina, listened very carefully when I was describing the technical problem about my Volvo and she made sure the technical iss More

by Marisarah2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Jun 12, 2022 -

Smythe Volvo responded

Dina is excellent at what she does and thank you for taking the time to share your experience.

June 08, 2022

She was wonderful and very attentive and professional. She made my appointment easy and the staff are lovely. More

by amorgannj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Shakil
Jun 12, 2022 -

Smythe Volvo responded

So is a great person and a very professional member of our team. On behalf of behalf of Sue and our service team thank you for taking the time to share your experience and thank you for your business.

June 08, 2022

Mark is awesome, he took care of my car from the moment it went in, until the moment it came out of the shop, he kept us always informed thru all the process and was very clear on all the cost of the repai More

by Noel Ortega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Vasquez
Jun 12, 2022 -

Smythe Volvo responded

This is a fantastic review. Thank you for taking the time out of your day to share your experience of market our team. We are fortunate to have customers like you.

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