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Smythe Volvo - Service Center

Summit, NJ

5.0
1,216 Reviews

1,216 Reviews of Smythe Volvo - Service Center

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July 27, 2022

Very responsive with my car difficulties and helpful with loaners and shuttle service. Fairly quick service. More

by Wayne12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Shakil
Aug 04, 2022 -

Smythe Volvo responded

Thank you for sharing your experience with our service department. We have a great team.

July 25, 2022

Dina Thomson and her team including the tech Ryan Doremus are just amazing always understanding my needs and request! From start to finish all communications are quick and effective! As always A+ More

by Kgrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in services! , Dina Thomson, Andre Vasquez, Sue Shakil
Aug 04, 2022 -

Smythe Volvo responded

What a fantastic review! Thank you for taking the time to complement Dina, Ryan and our service team. Our wonderful customers like you make what we do not just a job.

Aug 04, 2022 -

Kgrady responded

Had another problem, nail in my tire. I had No appointment came in saw Dina she took my car in and it was repaired within the hour! You just can’t find better customer service anywhere! Thanks team Smythe!

July 25, 2022

I trust Doug to always perform just the work needed and to insure it’s done correctly. He’s been my service guy since 1999. More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Smythe Volvo responded

Wow 23 years. Thank you for choosing our service department over and over again. Doug is a true professional and one of the best around. Thank you for taking the time to share your experience.

July 13, 2022

As always, a great experience from arrival to departure. Doug is extremely knowledgeable and caring. Thanks again Doug! More

by Mdebart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Smythe Volvo responded

Doug is a strong member of our service team and he is knowledgeable and caring. Thank you for this thoughtful review.

July 07, 2022

Excellent service. Appreciated the customer service aspect of the detailed issues with the car and the phone calls to explain everything. I had an issue with the car an More

by Angelasuske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Smythe Volvo responded

David is a strong member of our team and he’s very good at communication. Thank you for posting this five star review.

July 07, 2022

Sue texted me when my car work was done. Folks like Tom, Doug and Dina would come and discuss and explain additional work and what's important to do now and what is not. Other than that my o More

by Allen Whitehouse Station
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Shakil
Jul 28, 2022 -

Smythe Volvo responded

Thank you for taking the time to post this great review. We appreciate your feedback and we will work on this part of our process.

July 04, 2022

Smythe Volvo has the absolute best sales and service departments, heads above the rest! I recently had a problem with warning lights for the auto-hold and parking brake on my '21 Volvo XC90. I took th More

by Mark Edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles - mechanic, Dina Thomson
Jul 05, 2022 -

Smythe Volvo responded

Thank you for taking the time to post this awesome review about our service department. We have a great team of competent people and it shows in our reviews. Thank you for choosing Smythe Volvo and thank you for posting these kind words.

Jul 05, 2022 -

Mark Edwards responded

Truly my pleasure!

July 02, 2022

Dina provided unbelievable customer service. I drive from Holmdel to Summit when I could easily get service near by at another dealership. She took the time to file my rebate and got me out on More

by jmpaone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Jul 05, 2022 -

Smythe Volvo responded

Dina is a fantastic member of our service team and always puts her self in our customers shoes. Thank you for taking the time to share your experience.

July 02, 2022

The staff at Smythe Volvo are always friendly, courteous and knowledgeable. My car is always well cared for and clean. More

by Lhmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Jul 05, 2022 -

Smythe Volvo responded

Thank you for taking the time to share your experience of our service department. We look forward to seeing you the next time around.

July 01, 2022

I have been using Smythe for over 35 years, and Tom for a long time, too. They are professional and competent. More

by garyschader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Smythe Volvo responded

35 years! Tom is a great ambassador of our service department. Thank you for sharing your comments about Tom and our team.

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