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Smythe Volvo - Service Center

Summit, NJ

4.9
1,229 Reviews

1,229 Reviews of Smythe Volvo - Service Center

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January 22, 2025

Friendly, professional, informed and on-point Jessica at Smythe Volvo was amazing at expediting my blown tire replacement, A+ service on my only vehicle! THANK YOU 🙏🏻 🫶🏻 More

by Marcin Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

It is our pleasure, and thank you. Jessica is very professional and does a great job in our service department. We are glad to see that you’re back on the road.

January 16, 2025

Friendly professional service. ...with a smile! Took car in on short notice which is very much appreciated More

by Franklroemer
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

Great review! Thank you for taking the time to share your experience of Jessica and our service department. We appreciate your business.

January 14, 2025

Jessica was super helpful! Walked me through the entire process, visited me while waiting to explain proposed actions, and just had a friendly and client service oriented demea More

by Pearlman.lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

Wonderful review! Thank you for taking the time to post this review of Jessica and our service department. We appreciate your business.

January 10, 2025

Jessica and the team at Smythe Volvo are fantastic. Made the service process so easy and smooth. More

by jordan.eshet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

Easy and smooth is what we’re aiming for in service. Jessica does a wonderful job at delivering this type of service. Thank you for choosing Smythe Volvo.

January 10, 2025

Jessica was very professional and really helpful. I really appreciate her support in solving my service issue. More

by Vaao34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

If you read through Jessica’s reviews, you will see many other customers feel the same as you do. Jessica is professional and helpful and thank you for pointing that out. We appreciate your business.

January 10, 2025

A small interior part on my car fell off. Smythe’s service was helpful and quick! More

by alexandradenburg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

Thank you for posting this five star review. We appreciate your business.

January 09, 2025

The Service Advisor, Jessica Hermida and Assistant Service Manager, David Ferrence were great. It was Christmas Eve and I was visiting New Jersey from South Carolina I had a nail in my tire.and the se More

by bilalrobinson106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

This is great to hear. Our service team truly does treat our customers as they would like to be treated. I’m glad we were able to get you back on the road in what was a potentially stressful situation. Thank you for sharing your experience.

January 08, 2025

Jessica was extremely helpful and went out of her way to make sure we were satisfied. More

by Markdanielsp80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

That sounds like Jessica! Thank you for posting this five star review. We appreciate your business.

January 07, 2025

Clear communication, clean facilities, service with a smile, and the vehicle came back clean (inside and out) - thank you! More

by ags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

Thank you for this five star review of our service department. Service with a smile, clear communication, and a clean car, this is the service we strive to provide to all of our customers.

January 06, 2025

Jessica’s interpersonal skills and professionalism made the experience both enjoyable and smooth. Very accommodating atmosphere. More

by adan13
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Smythe Volvo responded

Thank you. Jessica does a tremendous job in our service department. We appreciate you taking the time out of your day to share your experience.