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Smythe Volvo - Service Center

Summit, NJ

4.9
1,230 Reviews
Today: 7:00 AM - 6:00 PM Open Now
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1,230 Reviews of Smythe Volvo - Service Center

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July 25, 2023

Love Smythe. I bought two cars from them and will only service my vehicle there. Loaners are impossible to find anywhere and yet they are able to accommodate almo More

by dcaviles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Smythe Volvo responded

Great review! Thank you for sharing these details of our service department. We appreciate your business and your kind words.

July 21, 2023

Max was professional, knowledgeable and patient. He explained everything to me me about how to use the app and the car. More

by carolasilberfein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson, Max Bassi
Aug 08, 2023 -

Smythe Volvo responded

I agree Max is all of these things you say he is. Thank you for taking the time to share these kind words.

July 19, 2023

I recently had to make an unanticipated trip to Smythe because of a problem with my car. When I called Smythe I was told to come right over. Service Advisor Dina checked me in and, despite being last minu More

by clzeman119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Aug 08, 2023 -

Smythe Volvo responded

What a great review! Dina and Doug treat our customers as if they are family. This is how we strive to treat all of our customers at Smythe Volvo. Thank you for taking the time to share your experience in such detail. It is rewarding for us. We appreciate your business.

July 14, 2023

Went in because a brake light was out. Todd greeted me and then right away replaced it in minutes and had me out the door! Didn’t even charge me for the service (since the bulb was just a More

by Quinceykmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Smythe Volvo responded

On behalf of our service team at Smythe Volvo thank you for this great review. Todd is a strong member of the team and always makes our customers happy. We look forward to seeing you the next time around at your schedule maintenance.

July 12, 2023

I have been a customer of Smythe Volvo for many years. All interactions with management, finance, sales, and service departments have been outstanding. More

by doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Smythe Volvo responded

Stellar review, succinct and to the point. We appreciate your little years of loyalty. Tom Coward has been delivering service like this in our service department for decades. Thank you for this awesome review.

July 10, 2023

The Service Team is always friendly and professional. I like the text messages that keep me updated on my service. More

by Charlesmblum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Smythe Volvo responded

Thank you for taking the time out of your day to share your experience about our service team at Smythe Volvo. It is greatly appreciated.

July 08, 2023

My dealer experience was excellent. Max was very helpful; Max took the time to explain all the car features and answered all my questions. More

by Kabrown998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Bassi, Anthony Monteiro
Jul 16, 2023 -

Smythe Volvo responded

An excellent experience, as what we strive to provide all of our customers. Thank you for taking the time to share yours.

July 07, 2023

Todd was patient and helpful- he resolved my issue very quickly and with care. Great experience! More

by LiaPapathomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Smythe Volvo responded

Todd is a terrific service advisor as you can see from his reviews. Thank you for taking the time to share your experience.

July 03, 2023

Excellent service and very professional throughout the sale process. If you are in the market for a Volvo, I would highly recommend Smythe Volvo. More

by EC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abood Katib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Smythe Volvo responded

Your recommendation is important to us, and greatly appreciated. Thank you for choosing Smythe Volvo.

June 23, 2023

Tina and Doug were both great. When I first called, Tina made sure my issue was addressed as immediately as possible, and called me back with a repair appointment within minutes. D More

by Jim Harris - Union, NJ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Detail staff
Jun 23, 2023 -

Smythe Volvo responded

I must agree with your Tina and Doug are great and thank you for saying so. They are two strong members of our awesome service team. We appreciate you taking the time to post these kind words.

Jun 24, 2023 -

Jim Harris - Union, NJ responded

My pleasure!

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