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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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November 06, 2011

Doug was a pleasure to work with. I brought the car in for service because of a "low oil" light and not only was that taken care of quickly and efficiently, but when Doug took one look at my tires and hea More

by mstrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug MacAdam
Nov 08, 2011 -

Smythe Volvo responded

It’s hard to put a dollar value on safety especially when it comes to your family's safety. Our staff takes safety very seriously. I am glad to hear Doug was able to make this a good experience for you. Doug and all the services advisors here at Smythe Volvo are the reason we were ranked number one in customer satisfaction last year. Thank you for taking the time to share your experience in this review.

November 05, 2011

The sales and service departments are always very curteous, knowledgeable and responsive to the customer's needs. They take the extra step to make sure you're happy and satisfied. More

by tepper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom and Robert in Service and Steve in Sales, Stephen Bergamo
Nov 05, 2011 -

Smythe Volvo responded

It is good to see our product knowledge training is paying off. Courtesy is a tool we expect our employees to use at all times. Thank you for expressing your appreciation. We are fortunate to have customers like you.

Nov 05, 2011 -

Smythe Volvo responded

Thank you very much for your kind words. We try to be very sensitive to the needs of our customers. If there is ever anything we can do to improve please let us know. Thank you again.

October 29, 2011

Had a leaky tire and they fixed it asap on an emergency visit even though they were backed up in servicing. They were freiwndly and effecient. More

by Joe V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Oct 29, 2011 -

Smythe Volvo responded

Thank you. Some things you have to drop everything for. It's hard for a customer to plan for a flat tire. I'm glad we were able to get you back on the road. Your feedback makes what we do feel more worthwhile.

October 27, 2011

The seervice team provided great service, very fast and easy. Everyone had a smile on their face and was willing to help in any way. More

by jeffhegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Oct 28, 2011 -

Smythe Volvo responded

Jeff, Thank you for taking the time to give us that review. It's easy to do a good job when we have customers like you.

October 18, 2011

Every experience with this dealership and the people who work there has always been pleasant. I would highly recommend this dealership for purchasing and for service. More

by sdumbroff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Nick Pavano
Oct 18, 2011 -

Smythe Volvo responded

Thank you for taking the time to say those good words about our business. We will continue to strive to make all your future visits to Smythe Volvo pleasant as well. We'll see you next service.

October 17, 2011

Craig Melquist is one of the nicest car salesman I have ever delt with. When i purchased my car from him there was no pressure,no million phone calls, none of that routine we are all used to. It actually More

by PAULGEORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
craig melquist, Craig Melquist
Oct 19, 2011 -

Smythe Volvo responded

Purchasing your car should be a pleasureable experience. We do our best to provide a friendly, low pressure buying environment. Thank you for your recommendation and we look forward to providing you with excellent service in the future.

October 15, 2011

I have been a Smythe Volvo customer for over 30 years. My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an em More

by BarbaraKoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Flanagan, Sean Flanagan, Doug McCallum, Tony Pleshe, Tom Coward, Nick , Tony Plesh, Nick Pavano
Nov 04, 2011 -

Smythe Volvo responded

Thank you for this impressive review. We try hard to treat all of our customers with respect. We are blessed to have many great customers like you and to be doing business in this community. It is our goal to treat our customers as family and that is made easier with inspiring reviews like yours.

September 30, 2011

Everyone at Smythe Volvo deserves recognition because of their handling of all types of customers. If you have ever question yourself about the repairs and work on your auto actually being done- DON'T- bec More

by jmalfetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig Melquist, Sean, Tony and Kevin, Craig Melquist, Tony Plesh, Nick Pavano
September 09, 2011

Worked with Nick Pavano to service my XC-60. Excellent results. Nick is a true professional. He did what he said he would do, he did it on time and I consider the service area of Smythe one of the strong More

by Jersey Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Pavano, Nick Pavano
Oct 15, 2011 -

Smythe Volvo responded

Thank you. We know what we have in Nick. He is a true professional. Enjoy your X/C 60, it is a great vehicle.

April 15, 2011

A friend of mine from work found out I was driving a Volvo and told me I had to take my car to Smythe Volvo. I was not disappointed. I have never been to a shop like this one. It is very clean and th More

by Stananton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug, Nick, Nick Pavano
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