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Smythe Volvo - Service Center

Summit, NJ

5.0
1,198 Reviews

1,198 Reviews of Smythe Volvo - Service Center

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January 04, 2012

Traveling through town, my tail gate would not shut. I called Smythe to ask if they could take the car in to fix it. Although they were totally booked, they told me to come down and they would take a loo More

by raufranc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Nick Pavano
Jan 05, 2012 -

Smythe Volvo responded

When it comes down to it we are taking care of people and servicing/selling cars. You've got to start with the people. If you take care of people repeat business will follow even if they are just passing through. We appreciate your taking the time to compliment us and maybe someday in the future we can be of service to you again.

December 21, 2011

Smythe's Service Dept remains the best in the business. Sean, Doug & the guys do quality work, on-time and at a reasonable price. They respect thier customers & know how to treat them right. They willingly More

by tm85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanigan & Doug McAdam
Dec 21, 2011 -

Smythe Volvo responded

Your family's needs are never a burden for us. Thank you for the kind words. We strive to be the best in the business and it all starts with respecting customers. I hope you have a great holiday.

Dec 21, 2011 -

tm85 responded

Nick...Sorry I forgot to say thanks for your recent efforts. As always, appreciate your help.

November 28, 2011

Going to get your car service here is very pleasant. The staff is extremely profossional and answer all of my questions. I never have had an issue getting an appointment or a loaner car. Nick Pavano is ex More

by njpike1033
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Nov 29, 2011 -

Smythe Volvo responded

Your recommendation and comments are greatly appreciated. Nick's professionalism is an asset to our company. Like most of our team, Nick has been with us for a long time and his experience helps him to be good at what he does. We look forward to seeing you at your next service.

November 21, 2011

We just had another great experience with the service department at Smythe Volvo. This time I worked with Sean Flanagan and Tony Plesh. This team is open and honest about the required service of the ca More

by whaemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Sean Flanagan, Tony Plesh
Nov 22, 2011 -

Smythe Volvo responded

That is the way we want every customer to feel when they leave Smythe Volvo. Thank you for taking the time to rate us. Your comments are rewarding to receive. We'll see you next service and I hope you have a great Thanksgiving.

November 14, 2011

From the purchase to the service I am treated as if I am #1. They go out of their way to accommodate you. I drove in yesterday for a replacement part and expected to be given a date for the service. They More

by DPrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I don't remember but they were all great, Tony Plesh, Nick Pavano
Nov 14, 2011 -

Smythe Volvo responded

It is all one package - sales, service and parts. Thank you for the compliment. We focus on the details business wide and it pays off when we get an endorsement like yours.

November 06, 2011

Doug was a pleasure to work with. I brought the car in for service because of a "low oil" light and not only was that taken care of quickly and efficiently, but when Doug took one look at my tires and hea More

by mstrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug MacAdam
Nov 08, 2011 -

Smythe Volvo responded

It’s hard to put a dollar value on safety especially when it comes to your family's safety. Our staff takes safety very seriously. I am glad to hear Doug was able to make this a good experience for you. Doug and all the services advisors here at Smythe Volvo are the reason we were ranked number one in customer satisfaction last year. Thank you for taking the time to share your experience in this review.

November 05, 2011

The sales and service departments are always very curteous, knowledgeable and responsive to the customer's needs. They take the extra step to make sure you're happy and satisfied. More

by tepper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom and Robert in Service and Steve in Sales, Stephen Bergamo
Nov 05, 2011 -

Smythe Volvo responded

It is good to see our product knowledge training is paying off. Courtesy is a tool we expect our employees to use at all times. Thank you for expressing your appreciation. We are fortunate to have customers like you.

Nov 05, 2011 -

Smythe Volvo responded

Thank you very much for your kind words. We try to be very sensitive to the needs of our customers. If there is ever anything we can do to improve please let us know. Thank you again.

October 29, 2011

Had a leaky tire and they fixed it asap on an emergency visit even though they were backed up in servicing. They were freiwndly and effecient. More

by Joe V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Oct 29, 2011 -

Smythe Volvo responded

Thank you. Some things you have to drop everything for. It's hard for a customer to plan for a flat tire. I'm glad we were able to get you back on the road. Your feedback makes what we do feel more worthwhile.

October 27, 2011

The seervice team provided great service, very fast and easy. Everyone had a smile on their face and was willing to help in any way. More

by jeffhegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Oct 28, 2011 -

Smythe Volvo responded

Jeff, Thank you for taking the time to give us that review. It's easy to do a good job when we have customers like you.

October 18, 2011

Every experience with this dealership and the people who work there has always been pleasant. I would highly recommend this dealership for purchasing and for service. More

by sdumbroff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Nick Pavano
Oct 18, 2011 -

Smythe Volvo responded

Thank you for taking the time to say those good words about our business. We will continue to strive to make all your future visits to Smythe Volvo pleasant as well. We'll see you next service.

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