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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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May 21, 2012

AAA said my battery was bad & was able to charge it enough so that I could drive my car to Smythe Volvo. I called Volvo & Gary confirmed that it was under warranty. Gary also said that I could go dow More

by D. Bensley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary & Nick, Nick Pavano
May 22, 2012 -

Smythe Volvo responded

That's great! A plan in action. A failed battery is never something you can plan for. I'm glad we were able to relieve the stress from that situation as best as possible. That’s for the review.

May 20, 2012

I have been going to Smythe Volvo to service my vehicles sine 1994. I purchased two Vehicles, one in 2003 and 2008. Since day one I have strongly felt that I was being treated in a very friendly, trustworth More

by heath3011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
May 20, 2012 -

Smythe Volvo responded

May 20, 2012 -

Smythe Volvo responded

That is quite an endorsement. We've been blessed to have many customers like you who are Volvo families. Friendly, trustworthy and professional is what we expect from all our employees. We believe that quality of our employees and service they provide is as or more important than the product. Most of our employees have been with Smythe Volvo for a long time and so we are like a family. That family feel makes Smythe Volvo a comfortable place to do business. Thank you for your kind review and for your years of patronage.

More
May 19, 2012

This was my first service appointment since I bought my VOlvo and the service was just terrific. This is what gets people to come back for the next car. Mike Locascio Westfield NJ More

by milomilo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick (Service dept), Nick Pavano
May 20, 2012 -

Smythe Volvo responded

Thank you Mike. This is what we are aiming for on the 1st and all other trips to Smythe Volvo. We'll see you next time in.

May 19, 2012

I took the XC60 for recall and it was completed in less than an hour. Tony was helpful and friendly. The service was fast. Thanks again! Paolo More

by paulnj26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
May 20, 2012 -

Smythe Volvo responded

Volvo really got it right with the X/C 60. That vehicle is awesome. I'm glad that Tony was conscious of you time and took care of you in a friendly manor. Enjoy your car and thank you for your business.

May 18, 2012

Nick was very helpful from the time I dropped off my vehicle, the calls he made to me to explain the service options, and when I picked up my vehicle. I live in Manhattan and drive out to Smythe for th More

by mboddewyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
May 18, 2012 -

Smythe Volvo responded

We have quite a few customers from the city. We are grateful for your business and grateful to have employees like Nick. Having service writers and techs that have been with Smythe Volvo for a long time is a great asset to our business. See you next time around.

May 16, 2012

I have always had a very good experiece with Smythe's Service Department. They are helpful, courteous and responsive to me, a person who knows almost nothing about automobile maintainence. Therefore a More

by maryobrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
May 17, 2012 -

Smythe Volvo responded

It is our philosophy to fix and maintain vehicles as needed and treat customers as guests in our home. This is what will bring us repeat business. Thank you for taking the time to give us that positive survey.

May 12, 2012

I was very pleased with the quality of service and would highly recommend this dealership for service and sales to anyone who is looking to purchase a Volvo. More

by CGJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
May 17, 2012 -

Smythe Volvo responded

We appreciate your kind words. Our best advertising comes through customers like you being satisfied. Thank you.

May 09, 2012

Excellent timely service and advice from Nick. Our car has been serviced only at Smythe Volvo and we continued to be happy with the dealer's service group. More

by smith63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
May 09, 2012 -

Smythe Volvo responded

Nick is a valuable member of our team. Your time and satisfaction are very important to us. Thank you for your great review.

May 09, 2012

VERY POLITE! QUICK SERVICE. SEEMS TO ENJOY HIS JOB AND WORK. MAKES YOU FEEL HE'S ANXIOUS TO DO A GOOD JOB AND WANTS YOU TO BE PLEASED WITH THE SERVICE ON THE CAR. More

by HAROLD E. ROBERTS, JR.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
May 09, 2012 -

Smythe Volvo responded

That is a great impression to give off. Nick, like all of our staff in service, really does want to do their best and it shows. Thank you for the kind words.

May 08, 2012

I can always count on the service of my S 60 to go well. The service staff is always very accommodating, courteous and best of all know me by name. I am never asked "who are you" despite being a relatively More

by S60volvoguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
May 09, 2012 -

Smythe Volvo responded

We are glad you count on us. We have a good crew in the service department and we are blessed to have many great customers like you. Thank you for the recommendations.

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