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Smythe Volvo - Service Center

Summit, NJ

5.0
1,191 Reviews

1,191 Reviews of Smythe Volvo - Service Center

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March 05, 2012

Had a quick service on my Volvo, service department was friendly, and was out of there within 30 minutes on a saturday morning. I even was showed the part that needed repair. Thanks Nick. More

by jed217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Mar 05, 2012 -

Smythe Volvo responded

Your time is important to us. Concern for our customer's time and explaining the bill are two basic things that we try to stay focused on. I'm glad we were able to get you back on the road quickly. Thank you taking the time to let us know.

March 04, 2012

Smythe service dept is the best - attentive, friendly and trustworthy. They make you feel that they value your business, unlike many other luxury brands ie BMW Morristown!!!! More

by X002803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean flanagan
Mar 04, 2012 -

Smythe Volvo responded

Thank you for taking the time to post this review. Attentive, friendly, and trustworthy are all characteristics that we are proud of. It is our goal to stand out from all other luxury brands and with customers like you it is an attainable goal.

March 04, 2012

Awesome service, professional from start to finish. They took my concerns seriously, and took the time to explain what was needed and why. I felt satisfied, confident and respected. I will never take my c More

by Mcflana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Mar 04, 2012 -

Smythe Volvo responded

It is great to hear testimony like this. We want every customer who leaves our building, hangs up the phone, or leaves our site to have the same feeling. Thank you.

March 04, 2012

I purchased my 2008 XC70 from Smythe. The sales process was refreshingly honest and my dealings with, and the work provided by, the services department have been great. I wouldn't consider taking it any More

by dtenbroeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Mar 04, 2012 -

Smythe Volvo responded

Thanks for the kind words. We strive every day to provide our customers with the best possible buying and service experience. Thanks for your loyalty to Smythe Volvo.

March 04, 2012

My experience with the Smythe service department has once again been a great experience. Nick handled the repair and communication with me with fantastic customer service skills explaining what was found to More

by bjmcardle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Mar 04, 2012 -

Smythe Volvo responded

It is great to read a review like that. Your words give us energy to keep doing our best. We take the trust our customers put in us seriously. Thank you for the recommendation.

March 03, 2012

Symthe Volvo is by far the best car buying and service experience period. I have recommended them both family and friends on numerous occasssions. The level of professionalism and courtesy takes the dre More

by tenbrj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Mar 03, 2012 -

Smythe Volvo responded

Family and friends are our best source of advertising. Your kind words are greatly appreciated.

March 02, 2012

I've purchsed my last 8 cars at Smythe. Purchasing is simple - NO pressure. In 20+ years of service I've never had a bad experience. More

by Mark Dilley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh, Tony Plesh
Mar 02, 2012 -

Smythe Volvo responded

Short and sweet. In a few words you've said a lot. Thanks for taking the time to post this review.

March 02, 2012

Smythe Volvo in Summit is a great place to get your car fixed and the Service is always friendly and professional. They are very helpful to answer any questions or concerns. Pleasant experience. More

by gomesjs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick, Doug, Gary, Tony Plesh, Nick Pavano
Mar 02, 2012 -

Smythe Volvo responded

Being friendly and professional is not difficult when we have customers like you. We are glad you had a pleasant experience. Our aim is for you to have the same experience every time you are here.

March 02, 2012

I usually lease vehicles and this is the first vehicle that I have purchased in 10 years. I have seen and dealt with many dealers in the area for various makes of cars and SUV's. This dealer has been by f More

by jimrer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Mar 02, 2012 -

Smythe Volvo responded

Volvo really has a great product line. We are seeing many customers new to Volvo. I'm glad you had such a positive experience with us. We try hard to pay attention to every detail and that is what makes us stand out. Thank you for taking the time to share your comments.

March 02, 2012

I was very happy with all aspects of my service experience with Smythe Volvo. Service Manager Sean Flanagan was very responsive to my questions. This was especially important to me due to my limi More

by jtp36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Mar 02, 2012 -

Smythe Volvo responded

It is always a pleasure dealing with customers like you. I'm glad that the other Volvo owners you spoke with have had a similar experience. We strive to deliver this kind of service to all our customers. Thank you for the positive review.

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