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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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May 31, 2012

My experience with Smythe Volvo has been excellent. Kevin, Sean and Tony went out of their way to provide a solution to a problem I had with my 2010 S80. That problem was resolved professionally and t More

by herbjbrennan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
May 31, 2012 -

Smythe Volvo responded

I am glad you are happy and that we were able to work out a good solution. When we have a customer in need we try to look at the situation from the customer’s perspective. From this vantage point, it always makes sense to find a way to make the customer happy. Thank you for your business and for the thoughtful comments.

May 30, 2012

The showroom and service facility were clean and organized. I was greeted by Steve in the showroom, who was very friendly and showed me to the area where the car would be serviced. I then met with More

by giantsfan83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephen Bergamo
May 30, 2012 -

Smythe Volvo responded

That is the kind of experience we strive to have all of our customers come away with. Sometimes it is the little things that make a difference. Having a clean waiting room with fresh coffee and being greeted with a smile is enough to make a difference. Thank you for taking the time to give us that nice review.

May 29, 2012

As always, the team at Smythe provided excellent service on our recent visit to the dealership. Sean Flanagan greeted me upon arrival and assisted me with ever aspect of the 30,000 mile service of my V50. More

by whaemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 30, 2012 -

Smythe Volvo responded

Thank you for your kind words. You mention family in your review and it is the family atmosphere we try to provide. Treating our customers as mothers, fathers, brothers, and sisters really gives us the perspective we need to provide our customers with the best service possible.

May 27, 2012

We've had our car serviced at Smythe for years. The service is always top notch and employees knowledgeable and friendly. I waited for the car and they set me up with a work area while I waited. More

by ccotnoir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gretchen Cotnoir, Nick Pavano
May 27, 2012 -

Smythe Volvo responded

The owners and managers of our business are here every day to ensure that what you love about Smythe Volvo - everyone can too. Your loyalty to our business will never be taken for granted and is always appreciated. Thanks for taking the time to write us.

May 26, 2012

I live on Long Island and can have my Volvo serviced at a number of dealers. I travel all the way to New Jersey for Smythe Volvo. I leased my vehicle from them and have it serviced there. I have never expe More

by danielsydor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Pavano
May 27, 2012 -

Smythe Volvo responded

That is a terrific endorsement. We are blessed to have customers like you. We will continue to focus on maintaining the level of service you have come to expect. We look forward to seeing you and your next service. Thank you for your kind words and your business.

May 25, 2012

Took my 2009 S80 for service; waited while enjoying free coffee. Nick was very friendly and a real professional. Am a loyal customer since 1999. More

by jetoney
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
May 27, 2012 -

Smythe Volvo responded

We really appreciate you taking the time to give us this positive review and we appreciate your years of loyalty.

May 24, 2012

I came in for a replacement back up camera for my XC60. The work was completed on time and in good order. Always a pleasant experience. More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 24, 2012 -

Smythe Volvo responded

On time, in good order, and pleasant - that's our job. Thank you for taking the time to post a positive review for Smythe Volvo. We'll see you at your next service.

May 24, 2012

Sean did a great job of helping me with an emergency repair to my car ---he got it fixed while I waited and was very courteous and helpful. More

by ruthhuneke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
May 24, 2012 -

Smythe Volvo responded

Thank you for choosing Smythe Volvo. I am glad we were able to get you back on the road quickly. We'll see you at your next service.

May 22, 2012

Service guys are incredibly courteous and knowledgeabel. This time it was Nick. Made sure I understood the cost of 120k service and what would be done. Gave me choice of loaner car. More

by Rittendale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
May 22, 2012 -

Smythe Volvo responded

Offering customers choices and explaining what needs to be done really makes a customer feel at ease. Nick is on top of his product knowledge. We appreciate you taking the time to give us a positive review.

May 22, 2012

Doug even pulled my car into the garage so that I could reconnect my son's carseat more easily because it was pouring out. Really nice guys and great service. More

by Egerne
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
May 22, 2012 -

Smythe Volvo responded

Sometimes a thoughtful act like pulling the vehicle into the shop in the rain makes all the difference. I would want my wife to be treated the same way. Thank you for your business.

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