Smythe Volvo - Service Center

Sales folks willing to spend time with me: answering questions, reviewing cars available, test drives - no pressure, and they are readily available to answer questions by phone. Service: Courteous, p questions, reviewing cars available, test drives - no pressure, and they are readily available to answer questions by phone. Service: Courteous, polite, knowledgeable, they explain why actions were taken; they are very efficient at getting me in and out - and the loaner policy is outstanding. Also, I've on occasion dropped of a car *without* an appointment, due to some unexpected issue -- they are *very* accommodating here -- in most cases I got the car back the same day, and in worst case, no more than two or three days. For scheduled service appointments, car is ready when promised, if not sooner; and when I drop off the car, and haven't asked for a loaner, they always ask if I need a ride back home. Overall Volvos have been very reliable for us (driving them exclusively since 1987) - but more than that, it's Smythe that keep us coming back to the brand More

I went in to get my Volvo serviced and it was overall a very pleasant experience. Tony was very helpful and pleasant and the work done to my car was completed in a very timely and cost effective manner. very pleasant experience. Tony was very helpful and pleasant and the work done to my car was completed in a very timely and cost effective manner. More

This is why you should service your Volvo at Smythe. As part of a previous servicing at Smythe Volvo the windshield wipers were replaced. One of the wipers failed and scratched the windshield. This was a part of a previous servicing at Smythe Volvo the windshield wipers were replaced. One of the wipers failed and scratched the windshield. This was a manufacturing defect and not the result of the installation. I called Smythe and spoke to Tony Plesh. He ask me to bring in the windshield wipers. He determined that the wipers were still under warranty. He took pictures of the damage, replaced the wipers and and within three days, arranged with Volvo to have them replace the windshield at no cost to me. Dealing with a professional, who clearly has the customer as his priority, is not necessarily the norm at most dealerships, but it is at Smythe Volvo. More

I'm on my fourth Volvo XC70 and have bought and had them serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially N serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially Nick, Tony, Tom and Doug at the service desk. Everyone is always very pleasant and more importantly helpful. This past winter while I was in Florida having my car servicesd at Germain Volvo in Bonita Springs I was told a needed a sigificant and costly part replaced. While I had confidence in the people at Germain I have more confidence in the people at Smythe, so I immediately got on the phone with them. I had Doug speak with the mechanic at Germain and confirm what needed to done. I worked closely with Kevin, Sean, Doug and Tony to resolve my problem and to minimize the cost of the repair. I wouldn't buy or have my volvo serviced at any other Volvo dealer in New Jersey. More

My first service for oil change was excellent. Service was completed in a timely manner. Excellent communication with service department especially Tom Coward. Thank you! Paolo was completed in a timely manner. Excellent communication with service department especially Tom Coward. Thank you! Paolo More

We have leased Volvos from Craig since 1993. We are on our tenth car,but who's counting! Our son just bought a preowned Volvo, so we are onto the next generation of Volvo owners.We love Smythe and all the our tenth car,but who's counting! Our son just bought a preowned Volvo, so we are onto the next generation of Volvo owners.We love Smythe and all the people that work there. Tom, Sean,Doug and Nick in the Service Department are the best. They make you feel comfortable asking questions, have no problem explaining what they have done and always have a smile for their customers. The quality of service is unparrelled. Looking forward to many years with Smythe Volvo. More

My Volvo xc60 was brought in for my 22,500 miles service. I didn't have to pay anything as my car is under the 5 year/60,000 free service agreement. I dropped off my car at 10:25am and was given a loaner rig I didn't have to pay anything as my car is under the 5 year/60,000 free service agreement. I dropped off my car at 10:25am and was given a loaner right away. They asked me when I needed my car back and I said by 3pm. My car was ready by 3pm exactly and I was very happy with the service and friendliness of the staff. My only complaint is hat my car was not vacuumed or washed and anytime I ever went to Prestige Volvo with my old car, it was washed and vacuumed --every single time. This is the reason why I gave the rating I did. More

I received great customer service on the day of the service. Tony was great getting me in and out quick and I appreciated his thoroughness in addressing my concerns. service. Tony was great getting me in and out quick and I appreciated his thoroughness in addressing my concerns. More

Kevin and Sean run a first class operation. they've treated my wife and i with friendliness, respect and integrity for over 15 years and 5 cars. they run a local dealership the way all car dealerships treated my wife and i with friendliness, respect and integrity for over 15 years and 5 cars. they run a local dealership the way all car dealerships should be, but unfortunatley aren't. there are many choices out there, but we keep coming back to Smythe ! More

Although my wife and I were quite disappointed that our brand new Volvo C-70 (less than 2600 miles) went dead and needed service, bringing it to Smythe Volvo turned out be a rewarding and excelent experien brand new Volvo C-70 (less than 2600 miles) went dead and needed service, bringing it to Smythe Volvo turned out be a rewarding and excelent experience. After the car died again just one day after Volvo On Call boosted and charged the battery, we knew it was something that needed attention. I immmediatly called Smythe Volvo and spoke with Sean Flanagan (Friday afternoon) regarding the possibility of bringing the car in early Saturday morning (the next day!). He gladly said he could squeeze me in and expressed his sadness and concern over the problem we were experiencing. I explained to him that we would contact Volvo On Call early Saturday morning and, once they had it running, I would drive it over (luckily, they are only 10 minutes away from my home). Volvo On Call arrived at my home a little after 8 a.m. and jump started the car. We agreed to leave it running for a few minutes before I drove it over. I drove to Smythe (completely uneventful) and it was riding very nice. Sean was only too happy to take the car in and attend to it almost immediately, apologizing once again. I waited in the customer's lounge while it was serviced and, in a short while, Sean said it was ready. He explained the problems and said Smythe was able to rewrite the software in the computer so this particular problem would not happen again. He also put in a brand new battery, since the old one had been discharged twice. At this time, Steve Sargent, my original salesperson, came over to inquire about the car (and me). We chatted for a while and he could not have been nicer nor more concerned. It should really be kept in mind that Smythe Volvo seems to be a small family and the people who lease or purchase their vehicles from them are treated as if they belong to that family. Friendliness, professionalism, courteousness are just a few of the adjectives that come to mind. They really do care about their product and the people who buy it. It just goes hand in hand with the dealership. Please feel free to contact me for anything additional or if unsolicited testimonials are ever needed. And let's just hope that the car runs as smoothly as Smythe does. Thank you for your time. Respectfully, Robert (and Donna) Zwillich More