Back

Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

Sort by
November 29, 2012

The service department is very efficient. Nick is courteous and helpful. The experience of buying my car here last year was great too. Tom was very helpful with our many questions of the models tha More

by Amylee2012
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rzasa, Nick Pavano
Nov 29, 2012 -

Smythe Volvo responded

That is the response we want all our customers to have after experiencing our service department. Nick, like all our staff, is a real pro. Thank you for taking the time to post this review.

November 26, 2012

Tony did an excellent job of diagnosing and communicating the problem with my car to me. He was very professional in his follow up and performance. More

by TConniff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh, Tony Plesh
Nov 27, 2012 -

Smythe Volvo responded

That is a great snap shot of how we aim to handle every customer. Managing expectations combine with friendly efficient service is our plan. Thank you for taking the time to post such a nice review.

November 23, 2012

I have used Smythe Volvo for the better part of twenty years.. Every employee we have come in contact with has been the most professional I could ask for. I would rate the Customer Service at Smythe exc More

by volvosmythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Nov 27, 2012 -

Smythe Volvo responded

That is the response we want all our customers to have after experiencing our service department. Thank you for taking the time to post this review.

November 21, 2012

Key stuck in ignition and was having a dinner party that evening. Smythe volvo saved my day by sneaking my car in amidst a full repair schedule, supplying a lovely loaner S60 T AWD and fixing the problem i More

by Kargman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary and others
Nov 21, 2012 -

Smythe Volvo responded

I'm glad we were able to make this happen. Sometimes you just have to stretch and make it happen. There are times when you cannot plan for repairs on your car and that is stressful. Thanks for the good review. We'll see you next service.

November 21, 2012

My family has been coming to Smythe Volvo since 1971. From start to finish the entire experience of buying and servicing a vehicle is a joy. They treat you as part of the family, always know your name, More

by swirth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 21, 2012 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

November 20, 2012

A clean service area. Always courteous, fast service. Listened to problems and explained the needed service. They provide a pleasant area to wait for the car. More

by krisluka22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Nov 21, 2012 -

Smythe Volvo responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

November 19, 2012

Tom Coward was extremely helpful by explaining the problem clearly and getting the job done promptly. I greatly appreciated being given a lift home after I brought the car in. The attitude of all t More

by Michael Suhl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 19, 2012 -

Smythe Volvo responded

It’s the simple things done well that keep customers happy. A good explanation of work needed or work performed removes a lot of worry. Tom has been at Smythe Volvo a long time and is a real pro. Thanks for the kind words. We'll see you next service.

November 18, 2012

THe employee who assisted me was outstanding. Additionally the Volvo Company and Smythe Volvo assisted me a great deal with the repair/changing of a major part in my car hence the reason for my r More

by Kathleen Whiteman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh, Tony Plesh
Nov 18, 2012 -

Smythe Volvo responded

Thank you for that review. Tony is one of the best. As the service manager he leads by example. Our whole service team really is outstanding. We appreciate you taking the time to give us this positive response. We’ll see you next service.

November 17, 2012

As usual, I am treated as a valued customer, with respect and kindness. Everything is done perfectly and every request is honored. I would not buy another kind of car because of the service given at Smythe. More

by sherry g wang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : sherry wang
Nov 17, 2012 -

Smythe Volvo responded

Smythe Volvo is truly blessed to have long term customers like you. Your review and kind words are a great reward for the job we do. Thank you for taking the time to post this message.

November 15, 2012

I stopped by Smythe Volvo without having an appointment . I had a low air pressure tire error and thought I would stop by and get air in my tires. They were very thorough. It turns out I had a puncture in m More

by Hollyhenman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 15, 2012 -

Smythe Volvo responded

Tire repair is usually something you cannot plan for in advance. We try always to leave a little room in the day to handle repairs like this. I’m glad we got you back on the road safely. We’ll see you next time around.

...
107
...