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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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January 10, 2013

Nick was great. he listened to the issue which is unusual for a service department. the issue was resolved in 1 day and I was given a lovely loaner car. thanks More

by rumrunner97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jan 18, 2013 -

Smythe Volvo responded

Simply put that is what we are aiming for. I am glad we were able to deliver this kind of service. Thank you for taking the time to fill out this survey. We'll see you next time in.

January 09, 2013

The service team at Smythe Volvo always goes above and The service team at Smythe Volvo always goes above and beyond the customer's expectation. They not only do a great job servicing my cars but do a g More

by vibennet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Jan 11, 2013 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

January 05, 2013

Smythe Volvo is the best!! Both sales and service department staff are top notch. Friendly, efficient, informative, professional - I know I'm being served well, and I always seem to leave with a smi More

by Pam S.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jan 11, 2013 -

Smythe Volvo responded

Tony is the best and thank you for saying so. The words you use to describe our service department are words we strive to deliver on. Your encouraging comments go a long way. We hope to always provide this kind of service. See you next time in!

January 04, 2013

Again the service department at Smythe was helpful. They are a dependable and professional operation. This time was (just) periodic maintenance but the last time I needed help their people were outstanding More

by AnotherJohnDoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2013 -

Smythe Volvo responded

Simply put that is what we are aiming for. I am glad we were able to deliver this kind of service. Thank you for taking the time to fill out this survey. We'll see you next time in.

December 31, 2012

Imagine you've got a major Volvo service scheduled right around the holidays. Along with all the other stress, errands, and demands on your time, you figure you must have been nuts to think you could fit th More

by peterstagl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh, Nick Pavano
Dec 31, 2012 -

Smythe Volvo responded

What a great picture you've painted here. Your kind words are truly appreciated. A review like this is very rewarding. We will strive to deliver our service at this level for you and every customer. Thank you.

December 28, 2012

The Smythe Volvo service department has again delivered another outstanding service experience. My 2008 XC70 was making a "funny" noise. I had at first attributed it to my imagination, but later when other More

by mkrmkr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dec 28, 2012 -

Smythe Volvo responded

You are welcome. If it is a troublesome noise or just routine maintenance we try to put ourselves in the your shoes. Noises can really drive a person crazy so important that we do all we can to make them go away. Thank you for taking the time to submit this response. Have a Happy New Year!

December 22, 2012

Hassle-free regular service! I was able to reschedule easily and use a loaner vehicle for the day. No charge, as promised, per the terms of my lease agreement. I will be happy to come back for my next re More

by Kimc41
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Dec 28, 2012 -

Smythe Volvo responded

It is our aim to have all our customers have this type of response. It’s a matter of doing the basic things well and that is what we always try to do. Thank you for taking the time to share this good experience. We'll see you next service.

December 22, 2012

Always wonderful service. They go above and beyond in customer care and quality work. I have had both my cars serviced there in the last 2 months. More

by Syamo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Dec 28, 2012 -

Smythe Volvo responded

We truly appreciate your loyalty. It is very rewarding to have customers like you. We strive for and hope to always provide the level of service you have come to expect.

December 21, 2012

I had such a great experience when I brought my XC90 in for service. Tony helped me out and went above and beyond to explain to me what was needed and what wasn't needed. The service department is really More

by Mar12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Dec 21, 2012 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

December 18, 2012

Service staff are very accommodating, competent and timely. I appreciate that you know me, my car and your advice to properly maintain the car. Thank you. More

by shanghai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 21, 2012 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

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