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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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January 31, 2013

Another great experience with the service department at Smythe Volvo. I dropped my car off in the morning for a routine service, caught the train to NYC, and the car was clean and ready when I returned in More

by whaemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Feb 11, 2013 -

Smythe Volvo responded

Simply put that is what we are aiming for. I am glad we were able to deliver this kind of service. Thank you for taking the time to fill out this survey. We'll see you next time in.

January 28, 2013

This was my first visit to Smythe, the experience was great. I got there at 8am, Nick helped me with my registration and walked me out to the loaner at 8:15am. He also spent some time showing me the lo More

by volvonj08830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jan 28, 2013 -

Smythe Volvo responded

I am glad to read that you had a good experience. This kind of response is very rewarding. Listening to customers and getting them back on the road quickly is important to us. Thanks for taking the time to submit this positive review.

January 28, 2013

I recently had my XC90 in for regular service and at the same time it needed a few things repaired as I'd been hearing some noises from the front of the car when at speed. Gary was very helpful in getting t More

by jkpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh, Nick Pavano
Jan 29, 2013 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

January 17, 2013

Great service for an old, but great shape '98 V70. Service/parts were great in trying to keep the costs down as much as possible. More

by lillardpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 18, 2013 -

Smythe Volvo responded

Thank you. We do pride ourselves on providing outstanding service. We strive to provide this level of service to all our customers. We appreciate your taking the time to submit this review. It makes our job rewarding.

January 16, 2013

I always feel that they go above and beyond to do the best work for the best price. Repairs are done quickly and it's great to have the help of a loaner car when it's necessary. More

by Cfallon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano , Nick Pavano
Jan 18, 2013 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

January 16, 2013

Great service as ever. They are always friendly, polite, helpful and efficient. They are happy to suggest ways to save money by not doing non-essential maintenance work. More

by Georgina comrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 18, 2013 -

Smythe Volvo responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

January 16, 2013

The service team is top notch. I've been a Smythe customer for years and every time I need service, they've been extremely helpful. More

by Dardia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Jan 18, 2013 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

January 15, 2013

We always take our Volvo vehicles for service at Smythe Volvo - The Service Department Managers are friendly, polite and we respect their professionalism. We always feel safe when we drive our Volvos ou More

by Joyce L. Martinsen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug MacAdam
Jan 15, 2013 -

Smythe Volvo responded

That is the response we want all our customers to have after experiencing our service department. Doug, like all our staff, is a real pro. Thank you for taking the time to post this review.

January 11, 2013

We relocated to NJ from South Florida and have a leased Volvo XC90. Smythe Volvo has provided us with excellent service for our required and complimentary periodic service. The great service and professi More

by jldasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 11, 2013 -

Smythe Volvo responded

Thank you. We are proud to be a part of the Volvo family too and we hope it shows in all of our employees. Customers like you make our job easier. We appreciate you taking the time to send in this response. See you next time in.

January 10, 2013

Can't wait until you move to your new location and 'spread out' just a bit. I usually a "waiter" for the car as it is serviced and the experience is rather 'intimate' but I know it's the best you can More

by denniskennedy01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 11, 2013 -

Smythe Volvo responded

We are excited to move to our new location just down the road. While we will be able to spread out more and we have planned of ways to maintain the "closeness" with our customers that our current facility provides. Thanks for the good review. We look forward seeing you next time in. Who knows it, it may be in the new facility on River Road.

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