Smythe Volvo - Service Center

I have owned many cars from several dealerships and have never experienced service this high. My car had a warranty issue that needed to be resolved. I had a family vacation planned and for my convenience t never experienced service this high. My car had a warranty issue that needed to be resolved. I had a family vacation planned and for my convenience the dealership picked up my vehicle from my home, performed the repair and returned it to my driveway. In addition when dropping the key off my wife saw a sign about a new accessory available for my car, automatic starter. I called the dealership for details and had this accessory installed in my vehicle during the same visit. When I came home I found my car parked exactly where I left it with not only the initial issue perfectly resolved but also my automatic starter had been installed and the user's manual left for me on the passenger seat. So very innovative how this accessory can be operated through the same keyless remote. There was also a bill in my car in which payment had neither been made nor requested. This type of service and trust bestowed on me by the dealership is so very greatly appreciated. My wife went in the next day to pick up our spare key and to pay the bill in which she was profusely thanked. Where today can you ever receive this type of service? No where that I know of! Also when dealing in person, by phone and email ALL of the employees are always extremely helpful, polite, patient, informative.... Thanks for being there for me. I will be sure to rave even more about this dealership after this experience. More

Excellent service and quick turn around. Brought the car in without a service appointment and the battery was changed with no problem. Much appreciated. Thanks in without a service appointment and the battery was changed with no problem. Much appreciated. Thanks More

Outstanding service at a fair price. Doug MacAdam always does a fantastic job following up and explaining the repairs (I have a 'heritage' Volvo - and he and the team keep it that way for me!). Keep up the does a fantastic job following up and explaining the repairs (I have a 'heritage' Volvo - and he and the team keep it that way for me!). Keep up the great work Doug and team! I won't go anywhere else (and there is a another Volvo dealer 5 minutes away from where I work- I think that tells it all!). More

Very efficient, friendly service.; they even offered a loaner which I did not need after all because they were so efficient with getting the work completed. loaner which I did not need after all because they were so efficient with getting the work completed. More

I brought my 2001 Volvo S80 T6 in for a diagnosis of a catalytic converter check engine light code. It turns out that my converters are bad. That was not good news, but the good news is the customer servi catalytic converter check engine light code. It turns out that my converters are bad. That was not good news, but the good news is the customer service I received. The dealership performed a multipoint inspection, computer diagnosis and sotware upgrade. I did not expect all the service and assistance I received. Mr. Raso reviewed the results of their inspection of my car with me in great detail and explained my options, what things to look for, what I can expect and what work I should do right away and what things I can postpone. And when I left the dealership I called the Mr. Raso a number of times with questions about all kinds of things regarding my car. He was very patient and extremely knowledgable. I have to admit, I have never received such courteous service in my life. I highly recommend this dealership and especially Mr. Raso in the service department. I definitely recommend this dealership. What a great team and service department. More

Excellent customer focused service every time we visit. Tom and Nick went out of their way to welcome us, explain the service and they made sure we were completely satisfied. Tom and Nick went out of their way to welcome us, explain the service and they made sure we were completely satisfied. More

I brought in my 2008 C30 for a "no-crank, no-start" condition, and turned out to be a failed electronic steering column lock. My warranty expired a little over a year ago along with 52,000 on no-start" condition, and turned out to be a failed electronic steering column lock. My warranty expired a little over a year ago along with 52,000 on the clock. I also mentioned that I was a little disheartened being that I just made my last car payment a month ago. I have been with them since the day I bought the C30 and all of it's maintenance and repairs were done solely by them. For me, their honesty and transparency easily earned my full trust that they will always do the right thing. So, even after moving to New York, 25 miles away with another Volvo dealer 5 miles from my house, I still brought my car all the way to Summit, NJ for servicing. And I am a firm believer that loyalty is a BIG Plus. According to Tony, Sean honored the warranty through Volvo Goodwill Policy because of my impeccable service history, solid rapport and unwavering loyalty with them. It really felt good and reassuring that I chose the right place for all my car needs. Every service visit or even a simple inquiring phone call, Sean, Tony, Doug, Tom, Gary, the entire service team genuinely want to provide customers 100% satisfaction consistently, all day...everyday! Thank you Smythe Volvo! More

The team at Smythe Volvo genuinely care and look to solve any service related issues quickly and with a focus on customer satisfaction. I would recommend them without reservation to anyone in need of automot any service related issues quickly and with a focus on customer satisfaction. I would recommend them without reservation to anyone in need of automotive service. Thanks! More

On Thursday January 31, I called your dealership in a panic. We had purchased a Volvo last year (we love it), but had a problem opening the trunk. I believe I had groceries that somehow were leaning up panic. We had purchased a Volvo last year (we love it), but had a problem opening the trunk. I believe I had groceries that somehow were leaning up against the mechanism and interfering with the trunk opening. I had an urgent meeting the next afternoon, and needed my laptop (which was locked in the trunk). I was connected to one of your sales man (Steve, sorry, I do not have his last name) who was just wonderful. He tried to walk my husband through a few steps, but when that failed, he set up a service call for first thing in the morning, A few moments later, he called again with another possible solution and it worked. I want to let you know how service like this just fosters our loyalty to your dealership. We have 2 friends that lease Volvos from you, and I made sure that knew of the service we received. Thank you Steve. More

Nightmare. From cutting into my new car (causing more Nightmare. From cutting into my new car (causing more problems than I brought it in with) to the second visit when their attempt to fix that issue Nightmare. From cutting into my new car (causing more problems than I brought it in with) to the second visit when their attempt to fix that issue caused three others to my third attempt where they failed to properly book my service (no appointment, no loaner). I had booked the final appointment more than three weeks in advance. I then attempted to get a call back for several weeks. I'm going to a new dealer. I wouldn't recommend for sales (new) or service. More