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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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April 03, 2013

Smythe Volvo has always been honest and upfront with me and my wife whether purchasing or servicing the four Volvos we have owned. I always recommend Smythe. More

by heath3011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Apr 04, 2013 -

Smythe Volvo responded

Thank you for recommending us. Honesty and integrity are very important to us. Customers want to make informed decisions with people they can trust. We do our best to make that happen.

April 02, 2013

I have owned my Volvo for about 2 and 1/2 years now. I have owned my Volvo for about 2 and 1/2 years now. Every time I get my car serviced, Nick always provides above and beyond service. I feel like bec More

by kmalamo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Apr 04, 2013 -

Smythe Volvo responded

Nick is our Dealer Rater superstar. He is very professional and always goes "above and beyond" for his customers. Thank you for your review.

April 01, 2013

Nick was on top of the scheduled service. He had a loaner ready to go. The service items were completed on time and he called to let me know that the car was ready. The car performs well after the service it More

by joeconover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Apr 04, 2013 -

Smythe Volvo responded

It sounds like you experienced a flawless service visit. We try our best to make all service visits as smooth as possible. Loaners are a benefit that Smythe provides free of charge for scheduled service appointments when requested. Thank you for the great review.

March 18, 2013

I had another excellent experience with the service team at Smythe Volvo as my car required significant engine repair and there was no issue with providing me a loaner vehicle for several days. Nick called More

by Raztazpsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Pavano
Mar 21, 2013 -

Smythe Volvo responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

March 16, 2013

Went in for my 3rd service for my car which is still under warranty. Nick did a good job, even called saying that the rear brakes looked a bit worn and let me know they are replacing them. Everything More

by eandalis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Mar 21, 2013 -

Smythe Volvo responded

That is a great snap shot of how we aim to handle every customer. Managing expectations combine with friendly efficient service is our plan. Thank you for taking the time to post such a nice review.

March 06, 2013

As always, Nick was terrific - and came through again! Along with his great colleagues - Tony, Sean, Gary, Tom and Doug - that I've had the fortune over the years to service my car, I cannot emphasize eno More

by dlajamian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Nick Pavano
Mar 21, 2013 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

March 05, 2013

My service experience has always been excellent. Smythe Volvo is responsive and very reliable. I would not hesitate to recommend their service to a friend. More

by jtp36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 21, 2013 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

March 01, 2013

We have owned our Volvo car since 2007 and had it serviced there ever since. They are such a pleasure to work with. I have occasions where if they didn't have a loner available they have driven me to More

by akhsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephen Bergamo
Mar 02, 2013 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

March 01, 2013

It is always a pleasure to deal with Tom and Tony. Dealing with them assures us that work will be performed well. They have always taken good care of our Volvos and have also given reasonable suggesti More

by ignaciomartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Mar 01, 2013 -

Smythe Volvo responded

Mar 01, 2013 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

Mar 02, 2013 -

Smythe Volvo responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. I am glad that Tony and Tom were able to take care of your needs to the high level we have come to expect from them. Thanks for taking the time to send in this positive review.

March 01, 2013

The whole team at Smythe Volvo is fantastic. This is our second car purchased from the dealership and we would return when we are ready for another car. The service professionals are knowledgeable, welcomin More

by ourauto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis with help with my iPhone, Nick Pavano
Mar 02, 2013 -

Smythe Volvo responded

Thank you. We do pride ourselves on providing outstanding service. We strive to provide this level of service to all our customers. We appreciate your taking the time to submit this review. It makes our job rewarding.

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