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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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June 27, 2013

My wife experienced the illumination of a "generator malfunction light" shortly after packing the car for a significant trip. We called Smythe immediately and informed them of the issue. They worked us More

by Smythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 27, 2013 -

Smythe Volvo responded

I'm glad we were able to make this happen. There are times when you cannot plan for repairs on your car and that is stressful. Sometimes we just have to stretch to get the customer back on the road. Thanks for the good review. We'll see you next service.

June 26, 2013

I was in and out quickly, all my questions were answered, and everyone was pleasant and helpful, as always! It's why I continue to buy Volvos. More

by Lisa R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 26, 2013 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review.

June 25, 2013

Smythe Volvo's service department is second to none. Sean, Tony, Tom and Nick provide great service, advice and continually go above and beyond our expectations. When true customer service seems to be More

by vibennet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Jun 26, 2013 -

Smythe Volvo responded

We, at Smythe, value your time and care about your experience. Responding to our survey is greatly appreciated. We look forward to your continued allegiance to Smythe Volvo.

June 19, 2013

I brought my car in for its 105,000 service and, although the car needed repairs I didn't anticipate, I trust the Service Department at Smythe to be honest and truthful about what the car needs to have done More

by Candace7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jun 20, 2013 -

Smythe Volvo responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

June 19, 2013

I'm currently driving my 4th and 5th Volvos. And the 2nd and 3rd are still "in the family." I bought all five from Smythe Volvo and will return when the time comes for number six. A couple weeks ago More

by PEM58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 20, 2013 -

Smythe Volvo responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. I am glad that Doug was able to make a stressful situation less stressful and provide the level of service he did. Thanks for taking the time to send in this positive review.

June 15, 2013

All work was completed as promised. Honest appraisal of work that needed to be completed. Loaner car was offered if repairs were going to take longer. More

by Jetukel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 20, 2013 -

Smythe Volvo responded

That is a great snap shot of how we aim to handle every customer. Managing expectations combine with friendly efficient service is our plan. Thank you for taking the time to post such a nice review.

June 13, 2013

The Smythe Volvo service department is a highly professional and friendly group of technicians. They are thorough, prompt, and always get the job done! I highly recommend them. More

by maryannmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Pavano
Jun 20, 2013 -

Smythe Volvo responded

I am glad to read that you had a good experience. This kind of response is very rewarding. Listening to customers and getting them back on the road quickly is important to us. Thanks for taking the time to submit this positive review.

June 13, 2013

The Service teaem at Smythe volvo is always friendly, helpful and couteous. They make sure that the car is checked out for all things even if not on the scheduled maintainence or requested. Recently I h More

by Joe V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Nick Pavano
Jun 20, 2013 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

June 12, 2013

we've been a customer of smythe volvo for 15 years. both of our cars have been exclusively services by team smythe. everyone at smythe is always friendly and professional. i always recommend smythe v More

by MikeLovesSmythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jun 12, 2013 -

Smythe Volvo responded

I love your sign in name. We focus on being outstanding with every customer. Customers like you make it easy. Thanks for you kind words and loyalty. We'll see you at your next service.

June 10, 2013

Smythe Volvo Service in Summit NJ is excellent at everything they do. They are extremely friendly, helpful, trustworthy and honest. They go above and beyond to service and repair your car. I recommen More

by GinnyButera
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Pavano
Jun 12, 2013 -

Smythe Volvo responded

Thank you for this response. Just doing the basic things well is what many customers are looking for. We will always strive to provide this level of service. We'll see you time in.

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