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Smythe Volvo - Service Center

Summit, NJ

5.0
1,213 Reviews

1,213 Reviews of Smythe Volvo - Service Center

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October 26, 2023

Excellent service and customer relatio. In addition they are only a mile from my home. More

by budhusen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

budhusen responded

Thanks for having such a professional service team. I especially enjoyed working with Mark.

Nov 08, 2023 -

Smythe Volvo responded

Wonderful review! Thank you for taking the time to share your experience of Mark and our service department. We look forward to seeing you in the next time around.

October 26, 2023

Mark provided a great service experience! He was really friendly and helpful! Our car service was completed quicker than expected and he kept me well informed along the way! More

by KG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Mark is a strong member of our service team and consistently makes customers happy. Thank you for taking the time out of your day to post this great review.

October 24, 2023

Mark was amazing! He was so friendly, helpful, and efficient - our car service was completed quicker than expected, and communication was excellent! More

by nicolealexaliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Your experience is one we strive to provide to all of our service customers. Thank you for taking the time to share your experience with Mark and our service department.

October 21, 2023

Convenient scheduling, great communication, including the explanation of doing things now versus later, also a great space to work while waiting for car. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Thank you for taking the time to post this five star review for Mark and our service department. We appreciate your business.

October 21, 2023

Although we at first had some concerns, Mark and Regina helped alleviate these concerns and reassured us along the way. More

by Kflatierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Smythe Volvo responded

Thank you for taking the time to share your experience. Mark and Regina are the best at helping customers through unexpected issues.

September 30, 2023

I brought my car in for service and Doug made the entire process quick and easy. He was also very knowledgeable and answered any and all questions I had. More

by brock.mak321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Smythe Volvo responded

Doug is a true professional and has been at Smythe Volvo for a long time. He’s a strong member and leader of our service team. We appreciate you taking the time to post this review.

September 27, 2023

Alon in sales, Billy and the service department are top notch and went above and beyond with helping us with our vehicle sale and repair. Highly recommend Smythe to anyone looking for a Volvo, new or used More

by joearena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Shannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Smythe Volvo responded

Great review! It was very rewarding for us to see you mention the service and the sales department. Billy and Alon are two of the best. We appreciate your business.

September 22, 2023

Todd was great. Service was prompts, and Todd was very helpful and responsive, and explained our options clearly. More

by michaelrbyrne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Smythe Volvo responded

In our daily meetings, we focus on making sure our people are explaining everything thoroughly to our customers. It is great to see you post this review. We appreciate your business.

September 19, 2023

Great customer service at Smythe! They are very professional! Just wish there were more loaners available in emergency situations. More

by Vekofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Shannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Smythe Volvo responded

We appreciate you taking the time to post this review about our service department and we appreciate your feedback.

September 09, 2023

I recently had the pleasure of speaking with Justin, the delivery specialist, over the phone regarding safety options for my 2021 Volvo XC60, and I must say, the experience was exceptional. From the moment More

by chrissamuels76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin McKinney
Oct 08, 2023 -

Smythe Volvo responded

Justin is a wonderful ambassador of Smythe Volvo and a great person. Thank you for taking the time to share your experience with Justin in such detail. It is rewarding for all of us to read such a fantastic review.

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