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Smythe Volvo - Service Center

Summit, NJ

5.0
1,194 Reviews

1,194 Reviews of Smythe Volvo - Service Center

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December 02, 2024

There are no words to describe how fabulous Jessica was! Her customer service, friendliness, and attention to detail were truly amazing. She made the entire process of getting a new tire seamless and went a More

by Dana.Zack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2024

Having been a long time customer of over 14 years, it’s always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has bee More

by GCReviews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Amherst
November 23, 2024

This person is one of the most rudest people I’ve ever met on this establishment. she should be fired immediately lack of respect for the customer and basic knowledge of the the services they provide: More

by John S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hermida
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Smythe Volvo responded

This is a surprise. Please contact Regina our Service and Parts Director to discuss. Your feedback will be appreciated.

November 04, 2024

Hey I came for service and Jessica was excellent and was very friendly I definitely recommend anyone to come here to get there service done. More

by gutierrezsaul505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Smythe Volvo responded

Thank you and I must agree. Jessica is a fantastic person. We appreciate you posting this great review about our service team and we appreciate your business.

October 30, 2024

Once again Kyle helped me navigate Aand resolve a minor issue, even calling me and communicating on his day off! I appreciate his level of professionalism and willingness to always help! More

by C-man68
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Smythe Volvo responded

This is good to hear. Kyle is a great at what he does and he’s a great person. You’ll find all of our staff go above and beyond to make sure our customers are happy. Thank you for taking the time to post this review. We appreciate your business.

September 20, 2024

Tom Coward & Doug MacAdam have been wonderful with my customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks f More

by jdeangel28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Coward & Doug MacAdam
Sep 28, 2024 -

Smythe Volvo responded

We are fortunate to have the knowledge and experience of Tom and Doug for the last few decades. They are great people and true professionals. Thank you for this wonderful review.

September 10, 2024

Service was par Excellence. As always David was extremely responsive and helpful. he is quick to diagnose and address the problem. More

by Shahbaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Smythe Volvo responded

“Par Excellence”! Quite a competent and very rewarding for our service team to read. Thank you for taking the time to share your experience. We appreciate your business.

August 02, 2024

Jean was the best, super attentive and made sure we left happy and covered all our concerns. Hope to continue working with him through our Volvo relationship. Thank you! More

by Smerin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Delva
Sep 13, 2024 -

Smythe Volvo responded

I must agree with you Jean is the best, he is a strong member of our team. Thank you for choosing Smythe Volvo.

July 26, 2024

Doug was able to help me with a few minor changes and updates to my new 2025 xc40 I really appreciate how Doug always goes beyond what is expected. Highly recommend working with Doug in the service More

by jwkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Smythe Volvo responded

Doug is a true professional and great at his job through the years. He consistently makes our customers happy. Thank you for taking the time to share your experience of Doug and our service department.

July 23, 2024

Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im More

by johnwauters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Shannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Jul 23, 2024 -

Smythe Volvo responded

Thank you for this fantastic review of our service department. We are fortunate to have a customer like you.

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