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Smythe Volvo - Service Center

Summit, NJ

5.0
1,191 Reviews

1,191 Reviews of Smythe Volvo - Service Center

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November 04, 2024

Hey I came for service and Jessica was excellent and was very friendly I definitely recommend anyone to come here to get there service done. More

by gutierrezsaul505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2024

Once again Kyle helped me navigate Aand resolve a minor issue, even calling me and communicating on his day off! I appreciate his level of professionalism and willingness to always help! More

by C-man68
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Smythe Volvo responded

This is good to hear. Kyle is a great at what he does and he’s a great person. You’ll find all of our staff go above and beyond to make sure our customers are happy. Thank you for taking the time to post this review. We appreciate your business.

September 20, 2024

Tom Coward & Doug MacAdam have been wonderful with my customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks f More

by jdeangel28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Coward & Doug MacAdam
Sep 28, 2024 -

Smythe Volvo responded

We are fortunate to have the knowledge and experience of Tom and Doug for the last few decades. They are great people and true professionals. Thank you for this wonderful review.

September 10, 2024

Service was par Excellence. As always David was extremely responsive and helpful. he is quick to diagnose and address the problem. More

by Shahbaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Smythe Volvo responded

“Par Excellence”! Quite a competent and very rewarding for our service team to read. Thank you for taking the time to share your experience. We appreciate your business.

August 02, 2024

Jean was the best, super attentive and made sure we left happy and covered all our concerns. Hope to continue working with him through our Volvo relationship. Thank you! More

by Smerin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Delva
Sep 13, 2024 -

Smythe Volvo responded

I must agree with you Jean is the best, he is a strong member of our team. Thank you for choosing Smythe Volvo.

July 26, 2024

Doug was able to help me with a few minor changes and updates to my new 2025 xc40 I really appreciate how Doug always goes beyond what is expected. Highly recommend working with Doug in the service More

by jwkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Smythe Volvo responded

Doug is a true professional and great at his job through the years. He consistently makes our customers happy. Thank you for taking the time to share your experience of Doug and our service department.

July 23, 2024

Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im More

by johnwauters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Shannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Jul 23, 2024 -

Smythe Volvo responded

Thank you for this fantastic review of our service department. We are fortunate to have a customer like you.

June 26, 2024

Tom Coward was my Service Rep on our last visit to Smythe - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and w More

by Joyce L. Martinsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Jun 28, 2024 -

Smythe Volvo responded

Wonderful review! Tom is the epitome of excellent service. We are fortunate to have him on our team and we are fortunate to have customers like you.

June 21, 2024

I brought my car to be serviced on 6/14/2024 and both Dina and Doug assisted me. Both of them were very attentive and thorough. Dina informed me of exactly what needed to be done. When the job was com More

by renee44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Jun 28, 2024 -

Smythe Volvo responded

Thank you for posting this five star review about our service department, Dina and Doug. We are fortunate to have such a strong team and service and to have great customers like you.

June 17, 2024

As we have come to expect, Tom Coward and the rest of the team at Smythe's service department took great care of us again twice lately. The appointment calls were promptly answered and convenient appointmen More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Jun 28, 2024 -

Smythe Volvo responded

Your time is important to us. It’s my Volvo. We focus on continually improving our process to make sure we respect that. Tom Coward is a master at this. Thank you for taking my time out of your day to post this excellent review about Tom Coward, Tina and our service team.

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