Smythe Volvo

The service was done in the time promised and I was advised of any issues as it went along. My service man was polite and informative. Overall, excellent experience. advised of any issues as it went along. My service man was polite and informative. Overall, excellent experience. More

Kevin Flanagan is the best. I have used Smythe for 25 years and they never disapoint! Love my new S60. Great gass mileage. Very good pickup. years and they never disapoint! Love my new S60. Great gass mileage. Very good pickup. More

We live in New Jersey and were in the market for a couple of cars. We decided to go with Volvo for its obvious reasons. The next thing to do was find the right dealership so after a few visits and doing so of cars. We decided to go with Volvo for its obvious reasons. The next thing to do was find the right dealership so after a few visits and doing some homework we chose Smythe Volvo in Summit, NJ. Without writing a novel, if we could sum up our experiences, Smythe Volvo has become like an extended part of our family. There is always some apprehension when walking into a dealership. One reason would be the bombardment of a high pressured sales team. You will certainly not be stalked like a vultures next meal here at Smythe. The moment we walked into the show room we were greeted by a very courteous and knowledgeable sales associate Chris Henricksen. Chris superseded all of our expectations. He by far has raised the bar and is exemplary in his profession. The best sales associate we have ever worked with! He knows these vehicles extremely well. Buyers don’t have to settle at Smythe. Chris makes choosing options fun and will hold your hand through the ordering process. We had extreme pleasure conducting business with him. Our relationship with Chris did not end after the sale. Chris Henricksen keeps the line of communication open checking in from time to time providing us with updates and to listen should we have any concerns. Servicing our vehicle was just as easy and hassle free. We were introduced to Tony Plesh. Another Smythe Wonder!!! Calling him to set up service appointments are very easy. We always have a loaned vehicle to take home for those longer appointments. Tony is a marvel. His expertise in knowing these vehicles in and out is too, exemplary. We are at ease when we think there is a problem because he knows the remedy. Tony knows how to ease your concerns! Tony Plesh also provides us with service updates and specials. A great service to remind us customers to take the time out and get our vehicles checked right. More

I am compelled to write this review regarding my visit to Smythe Volvo on Saturday, August 4th, 2012. I went to the dealership as I noticed earlier in the day that I had a screw in one of my tires on my XC Smythe Volvo on Saturday, August 4th, 2012. I went to the dealership as I noticed earlier in the day that I had a screw in one of my tires on my XC90 which I had purchased from the dealership. After driving by a number of closed repair / tire shops, Smythe was there when I needed them. My salesman, Chris Henriksen and Sean Flanagan, did not hesitate to perform the repair despite the fact that it was beyond the normal service hours, in fact the repair was done complementary. This is just one example of the type of experiences that I have had at Smythe. Chris my sales representative is a true professional, knowledgeable about the product and low pressure in his approach. Sean Flanagan is a very active and engaged, personally reaching out to me after service appointments in order to ensure that I was completely satisfied. Tony Plesh in service is also extremely helpful, providing insight into service recommendations Bottom line - I am a huge fan of the brand and this dealership. I currently drive two Volvo's and over the last couple of years have owned a S80, S60 and XC90. The best complement to a business is providing a good recommendation. Not only am I writing this recommendation but have also recommended this dealership to family members (father and sister) who have also purchased vehicles from Smythe. P.S. when I was in the dealership waiting for my car to be serviced I test drove a C70. When it's time to get my next car I now know what it will be! More

Although I purchased my used '08 Volvo at a Lexus dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and gen dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and genuinely friendly and helpful both before I made the purchase and afterward in checking me out on the vehicle. In the service department, Tom Coward assisted me when I realized that there was only one day left on the car's existing new car warranty, and made sure I was treated just as if I had bought the car at Smythe. Subsequently, when the Lexus dealer was duplicitous regarding service they had promised but not performed, Tom, Doug, and Sean were very helpful in making sure that the work was completed and my vehicle was safe and in the best possible condition. Throughout some 6 or 7 visits in the space of only a couple of weeks, when others might have tired of a visitor who was not intending and did not buy from them and then turned out to be at the end of his warranty period, all of these gentlemen were unfailingly warm and helpful at all times. If I purchase a new Volvo in the future, their kindness and professionalism will surely bring me back to Smythe. More

I have bought cars from this firm for 40 years--always great service and care for our cars. The service department sells new cars through their great service--very smart business development. great service and care for our cars. The service department sells new cars through their great service--very smart business development. More

I had an emergency and needed a headlight beam replaced the night before our vacation. The store was closed but I caught Tony leaving the parking lot and asked if he could help.He opened the place up and the night before our vacation. The store was closed but I caught Tony leaving the parking lot and asked if he could help.He opened the place up and replaced the light. To top it off it was covered under warranty. My famly and I made the trip safely thanks to Tony More

Thanks to Doug on my recent service visit, a developing problem was fixed before it became serious. Kudos to the entire department for extending the life of my 1st Volvo over 200,000 miles. It's still goin problem was fixed before it became serious. Kudos to the entire department for extending the life of my 1st Volvo over 200,000 miles. It's still going strong for the 2nd owner. We expect that their excellent service and advice also will maximize the life of my currently owned Volvos. More

Needed to have a brake lamp replaced. I was told to bring my car in between 9 and 10 the next day and work would be completed within a half hour while I wait. Work was completed within the expected ti bring my car in between 9 and 10 the next day and work would be completed within a half hour while I wait. Work was completed within the expected time frame and I was free to enjoy the rest of my day. Gary was very efficient and friendly. More

we have been using this dealer for our service needs for a number of years and continue to receive great service from this dealer . we would recommend them a number of years and continue to receive great service from this dealer . we would recommend them More