Smythe Volvo

We were greeted by staff when we went in for our initial visit and test drive. Tom was easy to talk to, knew the cars and took his time with us. We expressed interest in a few models and received booklet visit and test drive. Tom was easy to talk to, knew the cars and took his time with us. We expressed interest in a few models and received booklets, info and pricing for both. We were also introduced to Craig (sales manager) who welcomed us and offered his availability should there be anything else that we would need. Tom sent us email that evening to see if we had any further questions. He was prompt in getting back to me the next day. When we returned to the Dealership to make our purchase both Tom & Craig were available to help us. Tom located a car within the week and it came in the following week. Craig helped with the details in getting the car ready for us. On pick up day I first met with Steve to take care of the paperwork. Tom went through the information booklets, tag details, keys etc with me before taking me to my car to show me how to use the controls/functions. He was thorough and gave me as much time as I needed to feel comfortable in the car. The entire process from trade in, purchase, paperwork and pick up went smoothly and was an overall positive experience. Everyone was pleasant, accommodating and very professional. More

professional, loyal to long-time customer, listened to every need, want, concern and came through on all. no other dealer i would ever go to every need, want, concern and came through on all. no other dealer i would ever go to More

After running over a piece of metal on the NJ Turnpike on Labor Day, I had my car towed to Smythe Volvo dealership in Summit. Since it was a holiday, the service center was closed. The next day, I called S Labor Day, I had my car towed to Smythe Volvo dealership in Summit. Since it was a holiday, the service center was closed. The next day, I called Smyth Volvo and spoke with Nick who was to work on my car. Although he was extremely busy being the day after Labor Day, he was able to replace my tire that day and I was able to pick up my car that night. I was extremly greatful that he was able to fit me in otherwise I might have had to wait a few days. In addition, I failed to mention to Nick that I had Premier Tire & Service package on my car where as all damages to my tires would be covered. I wasn't aware that I needed to submit a claim and gain approval prior to work being done on my car. Nick was extremely helpful and responded timely when working with the company who provided the tire service package. Nick proactively followed-up with them to ensure that I received a reimbursement for the tire replacement. He was professional and great to work with. I will definitley be bringing my Volvo back to Smythe Volvo for future service visits. More

Nick was great -- nice guy, and terrific service. My wife and I have already decided that our next car will also be a Volvo from Smythe. Sincerely, Brian Raftery Westfield, NJ wife and I have already decided that our next car will also be a Volvo from Smythe. Sincerely, Brian Raftery Westfield, NJ More

My wife was stranded with a flat tire on the way to the Doctor's office and pulled into Smythe. They let her leave her car there, and she walked to the Doctor's. While she was gone, Smythe removed the flat Doctor's office and pulled into Smythe. They let her leave her car there, and she walked to the Doctor's. While she was gone, Smythe removed the flat and installed the spare at no charge. Many thanks to Nick Pavano and Brad Merchant. Their efforts really demonstrated the people-oriented attributes of a true "neighborhood" dealership. More

My 11 y.o. Volvo with low mileage was having transmission problems and we dropped it off when it appeared that there might be something serious going on (lots of clunking sounds, etc.) Nick was very helpful problems and we dropped it off when it appeared that there might be something serious going on (lots of clunking sounds, etc.) Nick was very helpful but did say that you were backed up and it might be a few days before you would get to it. Every phone call we made during the three days was returned promptly, we were apprised of the car's problems in a thorough and detailed way and when we picked it up all work was reviewed. After one particular phone conversation Nick had with both my husband and myself I commented to my husband that despite the extensive work needed I felt very comfortable with the professionalism and extent of knowledge Nick displayed. In fact, as we walked through the service area yesterday I remember thinking that the whole place looked like a "hospital"--clean (despite the type of work being carried on) and well lit. We have always found our experiences at Smythe to be pleasant and professional. More

As usual, the customer care and quality of service were superb! The work was completed as planned, and although I was given information about more expensive body work options, there was absolutely no pres superb! The work was completed as planned, and although I was given information about more expensive body work options, there was absolutely no pressure to go in that direction. More

The service is excellent. The quality of work and friendliness are top notch. It was a great experience, as usual. I wouldn't go anywhere else. friendliness are top notch. It was a great experience, as usual. I wouldn't go anywhere else. More

Over the last ten years, spanning three different states, while owning cars by Audi, Saab, Volkswagen and Volvo, I have written exactly two recommendations on car dealerships. Both have been on behalf of Smy while owning cars by Audi, Saab, Volkswagen and Volvo, I have written exactly two recommendations on car dealerships. Both have been on behalf of Smythe. Simply put, this is the best that service gets (think Amazon, USAA and Weber or Zappos if you've had the pleasure) and guarantees that our next car will be a Smythe Volvo. More

A Great Team. They are very responsive. I have 5 Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/res Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/resolved some very difficult repair problems I have had with two of the older cars. Very valued partners/advisors to myself and my wife. More