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Smythe Volvo

Summit, NJ

4.9
5,792 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 5,792 reviews

November 28, 2011

Going to get your car service here is very pleasant. The staff is extremely profossional and answer all of my questions. I never have had an issue getting an appointment or a loaner car. Nick Pavano is ex More

by njpike1033
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Nov 29, 2011 -

Smythe Volvo responded

Your recommendation and comments are greatly appreciated. Nick's professionalism is an asset to our company. Like most of our team, Nick has been with us for a long time and his experience helps him to be good at what he does. We look forward to seeing you at your next service.

November 26, 2011

The dealership is friendly, professional and willing to go out of their way for their customers. I have bought and leased several cars from Symthe and recommend Chris Hendrickson my salesman and Smythe's More

by Wladyka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hendrickson, Chris Henriksen
Nov 26, 2011 -

Smythe Volvo responded

Word of mouth is our best advertisement. We are glad to hear that you are one of Chris's many happy customers. Thanks again.

November 21, 2011

We just had another great experience with the service department at Smythe Volvo. This time I worked with Sean Flanagan and Tony Plesh. This team is open and honest about the required service of the ca More

by whaemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Sean Flanagan, Tony Plesh
Nov 22, 2011 -

Smythe Volvo responded

That is the way we want every customer to feel when they leave Smythe Volvo. Thank you for taking the time to rate us. Your comments are rewarding to receive. We'll see you next service and I hope you have a great Thanksgiving.

November 21, 2011

This is the dealership we as car buyers all want to work with. Direct, efficient and pleasant, there is no haggling and hidden surprises. Outstanding service and after sales service. Great follow up and gre More

by Pinecrest Duke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Flannigan
Nov 22, 2011 -

Smythe Volvo responded

Thank you so much for purchasing from Smythe Volvo. The experience you had is what we strive to do each and every time. Enjoy your new Volvo and have a Safe Thanksgiving!

November 15, 2011

This is the second Volvo xc60 we purchased from Smythe in 2 years. Both were purchased for our teenage daughters because of the car's safety ratings. These proved to be accurate as our eldest daughter was More

by MomOfTeens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Rzasa, Kevin Flanagan, Tom Rzasa
Nov 15, 2011 -

Smythe Volvo responded

City Safety is amazing! We are glad to here that it was able to prevent a serious accident for your daughter. Hopefully, you will never need it again but it is nice to know that it will always be there for you. Thank you for your thoughtful words. Our goal here at Smythe is to foster a pleasant, courteous atmosphere where everyone feels like they are a part of our family.

November 15, 2011

Really great all around service!!!! Very happy with my new car and the dealership. The service had a personal touch and they made sure to beat comeptitors prices and also made certain that I left there v More

by gsmitty13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve sergent
Nov 16, 2011 -

Smythe Volvo responded

We try to always be competitive with our pricing. The price is just an introduction to the Smythe Volvo family. Customer service is the key to a long term customer relationship and that is our goal.

November 14, 2011

From the purchase to the service I am treated as if I am #1. They go out of their way to accommodate you. I drove in yesterday for a replacement part and expected to be given a date for the service. They More

by DPrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I don't remember but they were all great, Tony Plesh, Nick Pavano
Nov 14, 2011 -

Smythe Volvo responded

It is all one package - sales, service and parts. Thank you for the compliment. We focus on the details business wide and it pays off when we get an endorsement like yours.

November 09, 2011

Everyone at Smythe Volvo was friendly and courteous. They were knowledgeable about the vehicles and were not aggressive in their sales techniques. I would highly recommend them to anyone looking for a vehicl More

by martinlwilsonesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Flanagan
Nov 09, 2011 -

Smythe Volvo responded

We appreciate you taking the taking time to let us know about your experience. Our goal is provide all of our customers with the same level of knowledge and customer care that you enjoyed during the purchase process. Good luck with your new Volvo and thank you again for your business.

November 08, 2011

I have been dealing with this group for about 6 years via the purchase of two certified used XC70s. The service shop is uniformly skilled and pleasant to deal with. The salesman I dealt with originally, Tom More

by sethbodner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rzasa, Tom Rzasa
Nov 08, 2011 -

Smythe Volvo responded

Being family owned for over 45 years, long term relationships are what we strive to cultivate here at Smythe. We are lucky to have you as a valued customer. Thanks again!

November 06, 2011

Doug was a pleasure to work with. I brought the car in for service because of a "low oil" light and not only was that taken care of quickly and efficiently, but when Doug took one look at my tires and hea More

by mstrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug MacAdam
Nov 08, 2011 -

Smythe Volvo responded

It’s hard to put a dollar value on safety especially when it comes to your family's safety. Our staff takes safety very seriously. I am glad to hear Doug was able to make this a good experience for you. Doug and all the services advisors here at Smythe Volvo are the reason we were ranked number one in customer satisfaction last year. Thank you for taking the time to share your experience in this review.

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