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Smythe Volvo

Summit, NJ

5.0
5,927 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 5,927 reviews

September 01, 2020

I recently leased (another) new XC60 and dealt with Eric in sales who was knowledgeable, competitive on pricing, friendly, and very easy to work with. Additionally, everyone else at the dealership seems to More

by wrk
Recommend Dealer
Yes
Employees Worked With
Eric Kulawczyk
Sep 02, 2020 -

Smythe Volvo responded

Overall an awesome review and thank you. Eric's attributes as a salesperson are what we strive to instill in our entire team. Thank you for your loyalty. Your business is appreciated.

August 31, 2020

Despite not getting a car at this dealership, Bob Cerza was good on his word. He made sure that all our questions were addressed and all our wishes were met in our car shopping experience. He listened and More

by laurabgarrido
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Smythe Volvo responded

This review speaks volumes. While our goal is to suit your needs sometimes we can 't always do that but we can always provide the best service possible and that is what we strive for. Thank you for taking the time to share your experience of Bob and Smythe Volvo. Bob is a true professional and all around good person.

August 29, 2020

I had a very professional and efficient buying process. There was a certain aspect I wanted in a car and the very first thing Bob said was ‘if we don’t have it, I’ll see what is coming in or what I can fi More

by CSC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emilia Paladino, Ernest Gomez
Sep 02, 2020 -

Smythe Volvo responded

Great review! Bob and Emilia are a good team. Being focused on the value of our customer's time is important to us and we discuss this frequently in our weekly meetings. Thank you for taking the time to post this review and thank you for your business.

August 28, 2020

Super friendly and knowledgeable service. Everyone greets you warmly as soon as you walk in the door . No hard sell , I felt comfortable and not at all rushed to make a decision. My salesman Bob Cerza was a More

by Gianina98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hayes
Sep 02, 2020 -

Smythe Volvo responded

Awesome review and thank you for your recommendation. To hear you say "My salesman Bob Cerza was a true pleasure to deal with" is something we hear frequently about Bob. He just has this way about him that makes people feel comfortable. We appreciate your business and your time spent in posting these kind words.

August 28, 2020

Just had my first service with Smythe on my XC90. One of the best experiences I've had with a service department. Very helpful, courteous, and offered services that I had coming for free that I didn't even More

by rn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Sep 02, 2020 -

Smythe Volvo responded

This is great news and thank you for taking the time to share your experience of our Smythe Volvo service department. Brandon is a real professional and takes the time to listen to all his customers. We appreciate your kind words and your business.

August 28, 2020

Top notch service. Doug always insures that the necessary work is done correctly without the need for a second visit. Further safety is always his concern and is quick to advise me of the need for repairs wh More

by Peter B L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Smythe Volvo responded

I've worked with Doug at Smythe Volvo since the 80's. In every position he has held here over the years his performance has been top notch, I agree with you. I further agree that safety is a top priority for Doug and something we strive to consistently instill in our technicians and advisors. Thank you for taking the time to post this fantastic review of Doug and our service department at Smythe Volvo.

August 27, 2020

Ashley was amazing and could not have done a better job of delivering the 2021 XC60 to us in the exact color/configuration we wanted! More

by M B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom - Sales Manager, Ashley Butfiloski, Ernest Gomez
Aug 27, 2020 -

Smythe Volvo responded

Great news! Ashley is amazing and thank you for saying so. We appreciate your kind words and we appreciate you choosing Smythe Volvo.

August 27, 2020

We always get great service at Smythe, and Brandon was friendly, helpful and efficient. The problem was fixed; the car was washed, and I was on my way in no time. More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Sep 02, 2020 -

Smythe Volvo responded

Perfect review and exactly the type of experience we try to provide to all our customers. Brandon is great. Thank you for your business and thank you for taking the time to post this review.

August 25, 2020

It was a very easy process. Paul was great at explaining everything thru the entire process and spent a lot of time at delivery. Amazing More

by Ccg1117
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Gomez
Aug 27, 2020 -

Smythe Volvo responded

Great review. Paul is a very thorough salesperson and thank you for saying so. Thank you for choosing Smythe Volvo.

August 24, 2020

Had a great experience once again with Smythe Volvo . It’s my second car from Smythe and won’t go anywhere else . Steve Badian was wonderful in helping me select the XC 40 ,Francine in Finance made the p More

by Annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Badian, Shaun Hayes
Aug 27, 2020 -

Smythe Volvo responded

Welcome back and thank you for your loyalty, Glad to hear that Francine and Shaun helped make the process quick and easy. Thank you for choosing Smythe Volvo.

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