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Smythe Volvo

Summit, NJ

5.0
5,927 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 5,927 reviews

November 12, 2020

Just took delivery of an incredible 2021 S60. Everyone I dealt with at Smythe were fantastic with no sales pressure and a lot of patience More

by Kevin M
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nolfi, Shaun Hayes, Francine O'Donnell, Sam Shehata
Nov 16, 2020 -

Smythe Volvo responded

Good news! Thank you for choosing Smythe Volvo and for taking the time share your experience.

November 12, 2020

Brandon was amazing! He was patient and communicated exactly what was going on and even followed up. Smythe Volvo is excellent! I would definitely recommend Smythe to my friends and family. More

by Keresse98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Nov 16, 2020 -

Smythe Volvo responded

Communication and follow up are two key components in delivering great service. Brandon is excellent at both. Thank you for choosing Smythe Volvo to service you vehicle.

November 12, 2020

I bought my car from SMYTHE and it was a great experience. I unfortunately did not have a good experience from the service department. It took 25 minutes to check me in and get my loaner car. I More

by VolvoXC90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember his name
Nov 17, 2020 -

Smythe Volvo responded

Hello …… Thank you for your feedback. We’re glad that you were satisfied with the work we performed on your car while we had you in service. We are however sorry to hear that the rest of your experience wasn’t the same. e We would like to make this situation right for you and learn to see how we can improve our people and process. We’ve made a few attempts to discuss this with you. Please reach out to our service and parts director, Regina Krauza so we can make this happen. Her email is rkrauza@smythevolvo.com and she can be reached at 908-273-4203.

November 12, 2020

Brandon patiently troubleshooted a difficult problem, interfaced with Volvo corporate, did a trial test and resolved the problem. Thank you Brandon for your help. Alison More

by alison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben dropped me off at my office. 5 stars, Dina Thomson, Brandon Zimmerman
Nov 16, 2020 -

Smythe Volvo responded

Thank you Alison. Brandon is a true professional. Thank you for taking the time out of your day to post this wonderful review.

November 11, 2020

A bit of a bumpy road during our first visit. During our second visit the sales representative Jesus took the wheel and made the process an absolute breeze. Just when we thought we couldn’t have been happie More

by eddievais
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Smythe Volvo responded

Thank you for the 1000% recommendation! I'm glad to hear Jesus and Howie went above and beyond.

November 11, 2020

I always take mine and my husbands car to Smythe. Regina and the whole team always take such wonderful care of us. They communicate any issues and always help to ensure a great experience More

by Ebritton713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Dina Thomson, Michael Watson, Brandon Zimmerman
Nov 16, 2020 -

Smythe Volvo responded

Thank you. We are fortunate to have such great customers like yourself. Communication is the name of the game and thank you for the compliment.

November 11, 2020

Tyler was awesome and a very nice guy. He knew everything about the cars and was extremely helpful in helping me decide what make and model best fit my current lifestyle! - Joe L. More

by Joe L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Van Riper
Nov 16, 2020 -

Smythe Volvo responded

Wonderful. We appreciate your business and thank you for posting this review.

November 11, 2020

Best Car salesman ever! Mr. Vanriper was very accommodating to my needs and budget and never felt like he was selling me a car, so much as guiding me to my perfect ride. THANK YOU TYLER!! More

by SemperDog1775
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Van Riper
Nov 16, 2020 -

Smythe Volvo responded

That is a stellar review and thank you. Tyler really is a pleasure to deal with. Thank you for the kind words.

November 11, 2020

Good service done rite and done fast while I waited in there very clean waiting area enjoying free coffee and snacks. Thanks for the good service. More

by Dave P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson
Nov 16, 2020 -

Smythe Volvo responded

Thanks Dave. These are the qualities of our service department we strive to always stay focused on and deliver.

November 11, 2020

Derrick and Steve Badian were a pleasure to work with. They made the purchase of our car a breeze. Thank you both for your help! More

by Dvavallone
Recommend Dealer
Yes
Employees Worked With
Stephen Badian, Derick Pahor
Nov 16, 2020 -

Smythe Volvo responded

It is our pleasure. We appreciate your business and your kind words.

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