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Smythe Volvo

Summit, NJ

5.0
5,926 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 5,926 reviews

April 26, 2021

The service department, heading by Regina, goes WAY above and beyond at Smythe. Anyone can sell you a car, but it's follow up that counts, and they've been really excellent. We're on our second XC90 lease More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Badian, Ernest Gomez
Apr 30, 2021 -

Smythe Volvo responded

Great to hear! Thank you for your loyalty and thank you for taking the time to share your experience of our service department. We have a great team and we have great customers.

April 26, 2021

Smythe is without doubt the best auto dealer/service I have ever experienced. They are always pleasant, courteous, efficient, and complete, and the quality of everything is at the top. More

by dalaw42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Smythe Volvo responded

Thank you very much for this fantastic review. Regina and her team really are the best, I must agree with you. We appreciate you taking the time to post this review and we appreciate your business.

April 26, 2021

Alon made my car buying experience easy and stress free . He was wonderful . When I picked up my new car Paul went out of his was to explain everything to me ! This was a great no pressure experience ! More

by Thill7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alon Katende
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Smythe Volvo responded

Alon has a way of making people feel comfortable and relaxed and he is a great sales person. Paul really knows the product and takes the time to explain everything. Thank you for sharing your experience and thank you for choosing a Smythe Volvo.

April 24, 2021

Easy to work with, Good price and good service. We purchased a certified pre-owned XC90. After taking home on the highway, we noticed an unbalanced wheel that we did not feel around town. We brought More

by twotwotimestimes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William McLaughlin
Apr 30, 2021 -

Smythe Volvo responded

Congratulations on your XC 90. I’m glad we were able to take care of your wheel balance situation. Thank you for choosing Smythe Volvo and thank you for taking the time to post this great review.

April 23, 2021

Jesus and the team at Smythe demonstrated the utmost in customer focus. They were courteous, flexible, and friendly the whole way through the buying process. I can honestly say I’m looking forward to seein More

by alex_monteith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Gomez
Apr 30, 2021 -

Smythe Volvo responded

I love the big smile and the thumbs up in the picture. Jesus is one of the best and thank you for pointing that out. We look forward to seeing you in the service drive for your first schedule maintenance and thank you for choosing Smythe Volvo.

April 23, 2021

We have been Volvo drivers since 1996. Other than Berwyn Volvo, Smythe Volvo has been our go to dealership for the past 20 years. The service department and technicians are knowledgeable, competent and atte More

by verdosi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Smythe Volvo responded

Wow 20 years! Thank you for your loyalty and for choosing Smythe Volvo again and again. We are fortunate to have such good technicians and service people.

April 22, 2021

Mark did a great job helping me make the right decisions for my car to get serviced and then Charles did a great job ensuring it got fixed well. Thank you Smythe! More

by jjdoyle78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Smythe Volvo responded

Mark is a true professional and always puts himself in our customers shoes. Charlie is a master tech and a master of skill. Thank you for taking the time to complement them. It is greatly appreciated.

April 22, 2021

Very efficient service by Mark Terry. He was knowledgeable, friendly and polite. Loaner car was available as requested, and Mark kept me informed about the work as it progressed. More

by iandavidson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
Apr 30, 2021 -

Smythe Volvo responded

That is a good description of Mark and thank you for the compliment. Mark is a strong member of our service team. Thank you for taking the time to share your experience and thank you for choosing Smythe Volvo.

April 21, 2021

Comparing my short time at Smyth to a dealership on Long Island (where I am from and currently am having work done) is a total different experience. I am wishing I drove back 1.5 hours back to Smyth right n More

by WGB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan - Mechanic
Apr 30, 2021 -

Smythe Volvo responded

Thank you for taking the time supposed these encouraging words. I’m sorry you’re having the experience you are with your dealership. If you have any questions about the work being done please reach out to our service manager Regina. Thanks again for the review.

April 20, 2021

Working with Bob Cerza was a pleasure. The car shopping experience can be daunting itself however, Bob made the experience lighter. He was very helpful and patient especially when I had a momentary change More

by rileses929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Smythe Volvo responded

Thank you for the kind words about Bob and Paul. They are both very good at what they do and at making our customers happy. We appreciate your feedback and will be looking in to the pricing situation.

Apr 30, 2021 -

rileses929 responded

To my dismay, it is very unfortunate, a week after purchasing a “Certified Pre Owned” XC60 Volvo the brakes required an inspection and subsequently the front rotors required replacement. In my search I requested a CPO and was told the vehicle was CPO. Brakes are a significant and vital component for the safe operations of a vehicle and it is my understanding that a CPO vehicle comes with a thorough inspection and reconditioning. In addition, repairs are made on any damaged or worn parts before it is offered for sale. It is obvious that this was not done and it concerns me that there may be more Smythe Volvo failed to disclosed and/or the vehicle did not receive a proper and thorough inspection under the CPO guidelines

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