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Smythe Volvo

Summit, NJ

5.0
5,924 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 5,924 reviews

July 24, 2021

I thoroughly appreciated the efficient way this lease with a trade-in was handled. Everyone with whom I spoke was very professional as well as courteous More

by Carolemtnmama
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francine O'Donnell, Nevil Patel
Aug 04, 2021 -

Smythe Volvo responded

Thank you for taking the time to post this excellent review and thank you for choosing Smythe Volvo.

July 24, 2021

Initial dealings with Stacy was ok, but when I got home and had some questions about the car I had made a deal on, and the possibility of switching it out for another, he became unreceptive and just told m More

by stexpress
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stacey Hopson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Smythe Volvo responded

Thank you for your business and for taking the time to share your experience with us. We apologize for falling short of your expectations. It is definitely something we try our very best to not have happen. We will uses this experience as a teaching tool for our staff to always work towards striving to be the best in customer service.

July 24, 2021

Jesus - was very kind and very patient with all of our questions. He was very diligent to have all our documents ready and thus not spend so much time on paperwork. More

by Jaime & Patricia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

Thank you for the kind words. Jesus is very diligent and organized. We strive to have all of our customers experience what you did. Thank you for taking the time to post this great survey.

July 24, 2021

Came into Smythe looking for an XC40 T5. My wife was interested in the P8 electric car. Had a wonderful experience with Steve today and he is going to locate the car for us. So excited to have her hap More

by JK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Badian
Aug 04, 2021 -

Smythe Volvo responded

That is great news! Is exciting direction that the automotive industry is taking. We appreciate you taking the time to complement Steve and our business.

July 23, 2021

Don’t have much else to add beyond my ratings Good experience overall. Shawn Hayes was great. I like the customer experience at Smythe Volvo More

by AM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hayes
Jul 23, 2021 -

Smythe Volvo responded

Thank you for this review. On behalf of Shaun Hayes and our entire team please know we appreciate your business.

July 23, 2021

Jesus, Tom and the Smythe team always provide an expert, client-focused experience. I have bought many cars from Smythe over the last 25 years! More

by Bill H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Butfiloski
Jul 23, 2021 -

Smythe Volvo responded

25 years, that is fantastic! Thank you for taking the time to post this five star review and thank you for your years of loyalty.

July 23, 2021

Mark Terry is courteous, friendly and efficient. Looking forward to working with him in the future. Any member I have encountered in the service department have been great! More

by Nbollwage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Smythe Volvo responded

Mark is great and thank you for saying so. It is rewarding for our entire service staff to read this five star review. We appreciate your business and look forward to seeing you the next time around.

July 23, 2021

This is the second car I got from Smythe. Will at Smythe Volvo is very patient in test driving the car and very helpful in completing the transaction. More

by Cab888888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William McLaughlin
Aug 04, 2021 -

Smythe Volvo responded

Thank you for coming back again. We appreciate your business and look forward to seeing you in the service drive at your first schedule maintenance.

July 23, 2021

William was pleasure to work with and made the process of buying a car easy. Everyone was professional, efficient and personable.the whole process couldn’t have been easier , Thank you More

by Klrbird
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delivery specialist was great . I am bad with names but think it was Tom, William McLaughlin
Aug 04, 2021 -

Smythe Volvo responded

Thank you for your kind words about William and I have to agree with you. Thank you for choosing Smythe Volvo.

July 23, 2021

Great service and very friendly staff. Jesus made the whole experience really easy. We bought our first Volvo and won’t buy anything else again. More

by nnotwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

Welcome to the Volvo family. Jesus is wonderful and thank you for saying so. Thank you for choosing Smythe Volvo.

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