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Smithville Ford
Smithville, MO
135 Reviews
Welcome to Smithville Ford - your destination for an impressive inventory of new Ford models and a wide selection of top-quality Used Cars, Trucks, and SUVs. Our dealership is your one-stop automotive solution and takes pride in providing exceptional customer service. We understand that purchasing or maintaining a vehicle is a significant investment, and we are committed to making your experience with us as pleasant and stress-free as possible. Visit our Ford dealer in Smithville, MO, today and see how we can help you out. We serve folks hailing from Smithville, Kansas City, Kearney, Savannah, Liberty, and surrounding areas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 135 reviews
July 09, 2024
Service Department is horrible. They don’t contact you about anything to do with your vehicle and just hold onto it for days longer than originally agreed upon for very basic repair They don’t contact you about anything to do with your vehicle and just hold onto it for days longer than originally agreed upon for very basic repairs. Whoever the manager in that department is should be fired immediately. Then to top it off when you call to ask questions they have some nasty attitude about their screw ups. NEVER and I repeat NEVER do business with these jokes. I thought it was bad before the owner change but they’ve found multiple ways to make it worse. Don’t waste your time just go to a bigger dealership that might actually know what they are doing or that holds their employees accountable. More
by johndwarner4
July 02, 2024
Good service and good people that care about doing the job correctly. I would recommend Smithville Ford job correctly. I would recommend Smithville Ford More
by HOWDAV492
Verified CustomerEmployees Worked With
Other Employees :
Dave Walley, Corbin Campos
June 25, 2024
Very poor communication about the work needed to be done on my car. The recall wasn’t done because they wanted me to pay an additional $800 to fix something else. They decided on their own to not do the rec on my car. The recall wasn’t done because they wanted me to pay an additional $800 to fix something else. They decided on their own to not do the recall but also didn’t tell me until I called at almost 4pm wondering when my car was going to be done. The prices have spiked outrageously since I was there last and the customer service hasn’t improved. This place is a rip off. More
by THEAGOMEZ
Employees Worked With
Dave Walley
June 18, 2024
I haven't had any experience in the Service Department yet, but from what I can tell about Smithville Ford, I am sure I will be very pleased with the Service Department. Dylan did a great job. yet, but from what I can tell about Smithville Ford, I am sure I will be very pleased with the Service Department. Dylan did a great job. More
by ddunlap1228
Employees Worked With
John in the Finance Department, Dylan James
June 13, 2024
Easy to set up service, work completed on time, car clean. Good service. Thank you. clean. Good service. Thank you. More
by nancywink
Employees Worked With
June 11, 2024
Was easy to work with , no pressure sales. Looked all my options. I will work with Pat again when I am ready to buy again. Looked all my options. I will work with Pat again when I am ready to buy again. More
by grubbyswine
June 11, 2024
Mike and the team did a great job. A minor hiccup on the paperwork but they worked to resolve the issue. A minor hiccup on the paperwork but they worked to resolve the issue. More
by paulaxtell9
June 10, 2024
Service took to long. ..1hour 20 minutes for oil change(the works)..also bought tires last fall at the dealership..so free rotation..final cot 85.00..way to much.. ..1hour 20 minutes for oil change(the works)..also bought tires last fall at the dealership..so free rotation..final cot 85.00..way to much.. More
by TZIEBER83
June 06, 2024
Easy buying process. No pressure. The salesman was personable. We needed to leave by a certain time and he made sure we did. No pressure. The salesman was personable. We needed to leave by a certain time and he made sure we did. More
by amyharkrider
