Smithtown Volkswagen - Service Center

Fast and Professional Fast, reliable and dependable service. Online scheduling is a great and easy option when scheduling service and the service department was ready for Fast, reliable and dependable service. Online scheduling is a great and easy option when scheduling service and the service department was ready for me when I arrived. Good experience. More

Tom’s the Best Thank you so much Tom and Justin for fixing my car! I’m glad that they got me in right away because if I delayed and drove my car at night, I would ge Thank you so much Tom and Justin for fixing my car! I’m glad that they got me in right away because if I delayed and drove my car at night, I would get a ticket for having a headlight out. My lights now shine super bright and what a difference when driving. We’ve been Smithtown Saab and Volkswagen customers since 2006! More

Really long wait and no work done Made an appointment to look at my volkswagen and I"m not sure what was the point of making an appointment because the car was not looked at for a whol Made an appointment to look at my volkswagen and I"m not sure what was the point of making an appointment because the car was not looked at for a whole week. I had to pick it up and go elsewhere so that I could have my car back. More

A pleasant one The service from check in till leaving was a pleasant experience.Thank you all special Danielle making as always painless when it comes to car repairs The service from check in till leaving was a pleasant experience.Thank you all special Danielle making as always painless when it comes to car repairs More

Light At The End Of The Dark (Passenger’s Side) Roadway I just want to give a big shoutout to Tom in service and Justin, the mechanic who worked on my car, for fixing a problem I had with my car. My right h I just want to give a big shoutout to Tom in service and Justin, the mechanic who worked on my car, for fixing a problem I had with my car. My right headlight had gone out and needed replacement soon! Tom accommodated me very well considering it was super busy. I cannot express my level of gratitude I had for Tom for ensuring my light was replaced promptly (you could get a ticket if you have a headlight out), and for Justin who meticulously worked on this car. I understand it was a pretty tedious spot and the area is very tight because the coolant reservoir was in the way, but got the light replaced and another part replaced within the headlight assembly 1-2-3. Driving at night now is much easier for me, and I can now see on the right side of the car much better with my new Xenon light bulb. These two deserve a pat on their backs for going above and beyond! I also got a ride from the dealership back home and really liked the newer car! I would give Tom 6 stars if I could! More

2016 Jetta Hybrid I took advantage of your free tire and alignment check all was great with the exception of the alignment machine crashing, Ah computers' I was invited I took advantage of your free tire and alignment check all was great with the exception of the alignment machine crashing, Ah computers' I was invited to come back at a later date to complete the job. The service writer and mechanics are great they get the job done the first time right. More

Everything completed just fine. Make an appointment , they take your car right away . You can wait for it in a nice waiting room upstairs . Depending how busy they are you are usuall Make an appointment , they take your car right away . You can wait for it in a nice waiting room upstairs . Depending how busy they are you are usually out within the hour . The car is clean when you get back into it. Some places are not careful with that and I appreciate it because I take good care of my car . Very polite service dept. Happy with all of my experiences. More

Service for 2013 VW Jetta Dropped off my car at the night drop for a repair to my driver side door handle and a recall. Car was finished by the next day. James called with th Dropped off my car at the night drop for a repair to my driver side door handle and a recall. Car was finished by the next day. James called with the price before performing work. Pick up was easy, the attendant brought my car to the door and I received a free car wash. Great service. Thank you. More

Great experience once again with Tom Wylde Great experience Tom Wilde was exceptional I am impressed with the overall experience with service and in particular, Tom Wilde. I Highly recommend y Great experience Tom Wilde was exceptional I am impressed with the overall experience with service and in particular, Tom Wilde. I Highly recommend your dealership More

everyone was very helpful. My car broke down on the long island expressway. After being towed into dealership, James helped me out with very little waiting around. My car My car broke down on the long island expressway. After being towed into dealership, James helped me out with very little waiting around. My car was repaired and is running great. thank you again. More