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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,361 Reviews

1,361 Reviews of Smithtown Volkswagen - Service Center

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February 10, 2020

Oil Change We have been doing business with Smithtown Volkswagen since 2013. We have been pleased with their professionalism and service all along and intend to More

by helensalsapienza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Klauschke
Feb 12, 2020 -

Smithtown Volkswagen responded

Thank you for being such a loyal and devoted customer! We are so happy to have been able to assist you all these years.

February 08, 2020

Been going for to Smithtown Volkswagen for over a year for routine service on my Atlas. Danielle DiPietro from service department always friendly and helpful. More

by MY3TEEZ
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DiMaria, Danielle Dipietro
Feb 12, 2020 -

Smithtown Volkswagen responded

We appreciate you coming to service your vehicle with us! We're so happy that Danielle has been helpful.

February 04, 2020

Awesome service. In and out with no issues. Pleasure to deal with. Was informed on upcoming service in March. Checked the entire car from bumper to bumper. More

by tfp1
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
Feb 12, 2020 -

Smithtown Volkswagen responded

We're pleased to know that we could make this easy for you!

February 04, 2020

Above and Beyond Tom went above and beyond to make all my car needs were met. Excellent customer service. Even drove me back and forth to work! He is great. More

by kate.cecchetto
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
Feb 12, 2020 -

Smithtown Volkswagen responded

We are glad that Tom has been helpful! Thank you for coming in.

February 03, 2020

Danielle was knowledgeable, kind and efficient from explaining issues and giving a timeline. She was in contact and kept me updated on progress. Great experience!! More

by JOHANNA.LAROS
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro
Feb 03, 2020 -

Smithtown Volkswagen responded

We're glad that Danielle was able to assist you during your service appointment. Thank you for coming in!

January 30, 2020

Always very accommodating. Friendly faces and I have never left there unsatisfied. They always fix the problem on the first try. I will keep going back there for all service needs. More

by lovemysneakers08
Recommend Dealer
Yes
Employees Worked With
Tom Wilde, Danielle Dipietro, James Coughlin, Edward Merman
Feb 01, 2020 -

Smithtown Volkswagen responded

We're so glad that you always have a pleasant experience when you come in. Thank you for being apart of the Smithtown Volkswagen family!

January 27, 2020

Danielle was a pleasure to deal with. She was professional, knowledgeable and friendly and kept me up to date on my service. Makes service a pleasure to deal with More

by debmorsello
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro
Feb 01, 2020 -

Smithtown Volkswagen responded

We're so glad that Danielle made your experience here pleasant! Thank you for coming in and leaving such a lovely review.

January 27, 2020

Love Tom, Danielle and Nala in Service!! The sales department is OK, however, i had gone to Huntington VW and even though i leased with Smithtown already, i had gone to Huntington on a whim. More

by RUBEYTOOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Baldassare, Mike DiMaria, Jerson Escalante
Feb 01, 2020 -

Smithtown Volkswagen responded

We are sorry that you did not have the best experience here. If there is every an issue with price we are happy to accommodate our customers. Thank you for purchasing the vehicle with us!

January 24, 2020

needed to take care of recall on Wednesday, January 22 I had a recall event scheduled at Smththown VW. I entered the Service Dept and the representative took my information and key More

by balmayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not recognize the service rep
Jan 25, 2020 -

Smithtown Volkswagen responded

I hope we made your service appointment convenient. Thank you for coming in!

January 22, 2020

They were very nice and helpful. Tom over in service got me in and out of the shop very quick. He was also very polite and professional More

by fishingfootball14
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
Jan 25, 2020 -

Smithtown Volkswagen responded

Thank you for the 5 star rating!

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