Smithtown Volkswagen - Service Center

He was great and super efficient! Got my car back within a day! And was super informative and was very patient with going over the paperwork with me a day! And was super informative and was very patient with going over the paperwork with me More

I was surprised by the attitude and unprofessional behavior I received when I brought my VW in. I walked in and stood being stared out before I finally asked after some time if this was where I was behavior I received when I brought my VW in. I walked in and stood being stared out before I finally asked after some time if this was where I was suppose to be. They had been engaged in a conversation and cellphone activity. Then Danielle responded “what’s up?” I said why I was there and told yo sign a paper. I picked it up to read to which she got annoyed and told me loudly just sign it. I said I’m sorry I don’t just sign things I’d like to know what I’m signing. Then a James came in who asked her what was going on and then turned to me and scolded me calling me young lady. I think their staff greeting customers need to be trained in customer service and respect. More

Car maintenance I'm a repeat customer and I trust no one but Smithtown VW with my cars because of their honesty. Once again, excellent service. I brought my cars in f I'm a repeat customer and I trust no one but Smithtown VW with my cars because of their honesty. Once again, excellent service. I brought my cars in for oil change and inspection. During the inspection, their technician noticed that the battery was almost out, they took the liberty of informing me prior to changing it, and were very generous with the price. The service was above and beyond. More

service writers very friendly and perconable not clearly marked as to where the service entrance is. once inside a little on the drab side but the people working there were very nice not clearly marked as to where the service entrance is. once inside a little on the drab side but the people working there were very nice More

Take Your Car Here - Don't Do This At Home! Last year, I had one of my friends flush my coolant because it was looking really gross. Items given were the VW coolant from parts, and several gallo Last year, I had one of my friends flush my coolant because it was looking really gross. Items given were the VW coolant from parts, and several gallons of distilled water. Fast forward 2 years and 40,000 miles, the coolant tank under the hood looked disgusting. I took my car in and asked if I could get my antifreeze flushed. Tom took care of me right away and I got fresh PINK antifreeze, not dark murky purple brown that was in the engine. Very satisfied with the result. Moral of the story, unless your friends know what they're doing to a tee or work for Volkswagen or Audi, don't let them flush your coolant - it needs to be vacuumed out and disposed of properly (very lethal to pets and against the law, you could get a ticket if you just pour it somewhere you're not supposed to). And a big warning to anyone checking your coolant levels - DO IT WHEN THE ENGINE IS ICE COLD, THE COOLANT WILL BUBBLE OUT OF THE THING AND BURN YOU. More

GREAT DEALER! Dealer and service advisor, Tom, are great Mike is one of the top cars guys in the dealer business Only one negative is the age of the building. V Dealer and service advisor, Tom, are great Mike is one of the top cars guys in the dealer business Only one negative is the age of the building. VW is surrounded by beautiful, new car dealers More

James is awesome!From start to finish he did what he said. I have complete confidence in Smithtown Volkswagen. I will be back when needed. said. I have complete confidence in Smithtown Volkswagen. I will be back when needed. More

I find this section of this review as excessive and unnecessary.. Tom in service has been great to work with over the years. Thank you unnecessary.. Tom in service has been great to work with over the years. Thank you More

Efficient and friendly. great service. had an appointment. greeted me on time, friendly staff. efficient service. very well organized.Job well done, no problems so far after great service. had an appointment. greeted me on time, friendly staff. efficient service. very well organized.Job well done, no problems so far after being serviced. More

Jetta GLI Sunroof Professional and courteous. Tom Wild and Evan, Maintenance tech was determined to fix the rattle in the sunroof. It’s fixed, at least for now. Professional and courteous. Tom Wild and Evan, Maintenance tech was determined to fix the rattle in the sunroof. It’s fixed, at least for now. More