Smithtown Volkswagen - Service Center

Prompt service. Worked very well with a customer's schedule. Good communication. Polite and complete explainations of work needed, work done and work that will be coming due. schedule. Good communication. Polite and complete explainations of work needed, work done and work that will be coming due. More

I always have the best experience at Smithtown Volkswagon. Extremely nice and never have an issue with any work done to my car. I would absolutely recommend. Volkswagon. Extremely nice and never have an issue with any work done to my car. I would absolutely recommend. More

Great, everytime! Every time I have been here for service, the service dept has been extremely professional, and, accomodating. I do not have one complaint, but, ,I hav Every time I have been here for service, the service dept has been extremely professional, and, accomodating. I do not have one complaint, but, ,I have have much to smile about. I will continue to bring my vehicle to Smithtown VW. More

Very fast and courteous service and wore gloves put keys in a baggy and wiped the car when they were done. I want to thank them for such quick service too in a baggy and wiped the car when they were done. I want to thank them for such quick service too More

Able to get service with minimal interaction. Appreciate that during a pandemic. The social distancing was observed. I was able to pick up without seeing anyone. that during a pandemic. The social distancing was observed. I was able to pick up without seeing anyone. More

I would give them 6 stars if I could. My car sat for 3 weeks because of the virus, and I decided to start it up to ensure the battery had a charge. The car started fine, but the engine was hardly running weeks because of the virus, and I decided to start it up to ensure the battery had a charge. The car started fine, but the engine was hardly running and drove very shaky and rough. Of course I took it in to Smithtown VW and had them take a look at it. They replaced a faulty part and cleaned out the engine because there was all this carbon gunk on everything. The car is running much better, and they even changed my oil too because you’re supposed to do that when cleaning the engine. What I would have imagined to be an expensive day wasn’t really too bad, just a cleaning. I drove the car pretty aggressively afterwards to see if it would run bad and it didn’t, wow those cars really do take off like the road runner bird haha! More

I feel that the service group is very pro active and gives me good advice with sensible recommendations. I’m very happy that I got a car here. gives me good advice with sensible recommendations. I’m very happy that I got a car here. More

Excellent Customer Service Always treated with the utmost respect and I am made to feel important each and every time. Service is always top notch. Advisor is always courteou Always treated with the utmost respect and I am made to feel important each and every time. Service is always top notch. Advisor is always courteous and polite. More

This service team there is excellent. My car was fixed the same day that I had dropped it off for service. I would highly recommend them to anyone the same day that I had dropped it off for service. I would highly recommend them to anyone More

Very satisfied customer for years! Had a concern and took the car in and left it. Tom has the mechanics take a peak and came back with an answer! Thankfully nothing is needed right now, but in the future yes the car in and left it. Tom has the mechanics take a peak and came back with an answer! Thankfully nothing is needed right now, but in the future yes. Will be taking my cars here until we move! More