Smithtown Volkswagen - Service Center

excellent service and pleasant, knowledable advisors. GREAT SERIVCE ADVISORS WHO WERE PLEASANT, KNOWLEDGABLE AND HELPFUL. VEHICLE WAS READY WHEN PROMISED, WORK WAS DONE WELL AND RECOMMENDATIONS FOR FUTU GREAT SERIVCE ADVISORS WHO WERE PLEASANT, KNOWLEDGABLE AND HELPFUL. VEHICLE WAS READY WHEN PROMISED, WORK WAS DONE WELL AND RECOMMENDATIONS FOR FUTURE REPAIRS (IE, NYSI) WERE MADE. More

Inspection I had a wonderful experience w/Danielle and in the past w/Tom. She was helpful and assisted in getting the job done quickly. There was a minor repai I had a wonderful experience w/Danielle and in the past w/Tom. She was helpful and assisted in getting the job done quickly. There was a minor repair I had to make and she informed me about it. It was reasonably priced and completed quickly! I highly recommend Danielle and Tom for service they are both amazing and have had great experiences with them through out the years! You guys have a great team of professionals in service dept. please reward them accordingly! More

Poor pandemic mitigation measures The service, while satisfactory in its substance, left an overall poor impression. Specifically, I am referring to the wholly inadequate pandemic spr The service, while satisfactory in its substance, left an overall poor impression. Specifically, I am referring to the wholly inadequate pandemic spread mitigation measures. Apart from the office staff, no other employees wore face covering, including technicians directly working on cars and a person who pulled the car up from the shop. There was also no indication that the car had been disinfected. The true impact of such shortcomings is difficult to xxxxx but the perception of disregard to the customers and the larger public safety is impossible to shake off. More

Tom and Smithtown Service is the best You guys are always professional and honest. This is why I never go anywhere else. It is always a pleasant experience coming in. Thank you for everyth You guys are always professional and honest. This is why I never go anywhere else. It is always a pleasant experience coming in. Thank you for everything More

as far as the service dept goes... easy to deal with. drop off and pick up convenient easy to make appointment. conveniently located. all good drop off and pick up convenient easy to make appointment. conveniently located. all good More

Going to this dealership has been a positive experience every time. Everyone is always professional and courteous. They have always resolved my car’s mechanical problems. every time. Everyone is always professional and courteous. They have always resolved my car’s mechanical problems. More

Run down, not the most professional or efficient staff. They never have loaners unlike BMW. The lounge is run down and very outdated. The staff always seem unhappy and aren't very presentable or professiona They never have loaners unlike BMW. The lounge is run down and very outdated. The staff always seem unhappy and aren't very presentable or professional. My car was done for hours yet no one called, I had to reach out. They give you the keys to your vehicle after it's being serviced and don't bother to inform you of where the car is even parked! I can fend for myself however that's not the way to run a foreign car dealership, one that's providing somewhat nicer cars. The guy came out after I had to wait for him and my car ended up being stowed about a 1/4 mile into the lot. How the heck is that professional? Not to mention it's covid however it shouldn't take 3-4 hrs for an oil change after I made an appointment. Unheard of. I also left multiple voicemails after I was told I would be refunded for something bc I have a lease after they forced me to pay to have my car looked at. The service manager never called me back after I called and left a few polite voicemails, I just wanted them to keep their word and I was friendly about it. Ended up just taking the $150 loss. Don't recommend VW in general, however Huntington VW is much better. More

Everyone was great, helped me greatly. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word greatly. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word More

I had a very good experience when getting my car serviced. My service adviser was very helpful and mechanics did a good job. I wil serviced. My service adviser was very helpful and mechanics did a good job. I wil More

Everything was taken care of in one day!! I had an appointment for scheduled service. When I got there I found out there were 2 recalls on my car. Everything was taken care of on the same day I had an appointment for scheduled service. When I got there I found out there were 2 recalls on my car. Everything was taken care of on the same day avoiding me to make multiple trip. More