Smithtown Volkswagen - Service Center

The service was great ! They took the time with my car and called me when it was ready and were very kind! Thanks for everything and called me when it was ready and were very kind! Thanks for everything More

Service on my vehicle was completed in a timely and professional manner. Social distancing guidelines were applied and masks were worn by all staff. I will definitely be returning for future service professional manner. Social distancing guidelines were applied and masks were worn by all staff. I will definitely be returning for future service appointments. More

Not complete Reason for visit: 1. Recall 2. Inspection Recall - all good Inspection - could not perform What does that cause ? - ANOTHER day of coming to Reason for visit: 1. Recall 2. Inspection Recall - all good Inspection - could not perform What does that cause ? - ANOTHER day of coming to center and getting car fixed. More

Quick and Easy Service was very professional without any overselling of unnecessary work on the car. They are taking all the required precautions for COVID-19. I wou Service was very professional without any overselling of unnecessary work on the car. They are taking all the required precautions for COVID-19. I would highly recommend them. More

replace air intake manifold Excellent service, provided me a ride home from the dealership. Finished the work in one day even though they where short staffed. Extremely profess Excellent service, provided me a ride home from the dealership. Finished the work in one day even though they where short staffed. Extremely professional and kind. More

excellent customer service I buy my VWs from Smithtown VW and have been consistently pleased with the service department. Most dealerships you do not want to use their service I buy my VWs from Smithtown VW and have been consistently pleased with the service department. Most dealerships you do not want to use their service but this one is really excellent. They repair what is needed and do not try to pad the bill. I have found everyone respectful and professional. Definitely one of the best service depts. I have encountered. More

nowhere to sit if you aren’t willing or able to go up a long flight of stairs. bought the car used less than 15,000 miles ago. somehow i went from the tires being rated a 12 to them rated a 5 and the rim long flight of stairs. bought the car used less than 15,000 miles ago. somehow i went from the tires being rated a 12 to them rated a 5 and the rim is all scratched up. i think i will be taking the car elsewhere from now on. More

I got myself a full-sized spare tire for my VW Tiguan in case I get a flat on the highway or have to travel a long distance to get it fixed, since Volkswagen Germany only had provided me with a donut - whic case I get a flat on the highway or have to travel a long distance to get it fixed, since Volkswagen Germany only had provided me with a donut - which can damage the front or rear differentials in the 4 wheel drive system. So anyways, I had a gouge from my snow blower or possibly from the last time I used it running over something - in other words it was flat. Smithtown Saab/VW replaced the tire very quickly and at a fair cost... I have a brand new tire now for a spare and it matches the other 4 that are on the car. When the other 4 wear, I’ll probably take the car here for tires because they know what they’re doing and won’t lose a lug nut like this tire place in Selden did. More

Don't Even Bother Asking For a Warranty Claim I have a brand new VW, and the sidewall of my tire randomly blew out. I didn't hit a pothole, as my rim was in perfect condition, and there was no me I have a brand new VW, and the sidewall of my tire randomly blew out. I didn't hit a pothole, as my rim was in perfect condition, and there was no metal or nails inside the tire. So I tried to ask for VW to look at my tire for defects as sidewalls don't randomly blow out for no reason. They assured me that there is no such thing as a defective tire, and found no evidence of a road hazard blowout. So since they refused to even go through Firestone for a warranty claim since VW claimed there were no defects on my tire, I had to open one myself (which VW should had done, as that is Firestone's policy). I asked VW to call Firestone back and provide them my warranty claim reference number, and the VW service manager must have argued so much with Firestone, that the Firestone representative had to hang up on her. I don't understand why there was any conflict to begin with, as I thought both parties would had been interested in helping their customer, not just Firestone... So I had VW replace my tire, but I kept the blown out tire and brought it to a Firestone. Firestone sided with me at the end, and gave me a full refund of the tire that I purchased at VW.... Not sure why VW went through all of that trouble to NOT help me, when Firestone was so eager TO help me... seems very backwards to me.... My whole experience felt like VW was very against the idea that my tire WAS defective, and didn't want to even look at it. My family and I had purchased 4 vehicles from this dealership in the last 4 years, and this is how I am treated? I can tell you that myself nor my family won't be coming back to this dealership. Another family was ready to buy another car next month and was planning to purchase it here, but after hearing this whole story, they said there is no way they will give their business here... What a shame that you will lose out on this business because of a tire. Please review your customer service, or if this whole thing was because of policy, then review your policy... as I shouldn't have had to jump through so many hoops and have VW turn their backs on me over a simple tire. I am just glad Firestone actually tries to help their customers and was able to refund me my money. More

Alll of the members of the service department that we have met in person and by phone are excellent, courteous and accommodating. They exceed our expectations regardless of any service or questions or have met in person and by phone are excellent, courteous and accommodating. They exceed our expectations regardless of any service or questions or concerns that we may have. More