Smithtown Volkswagen - Service Center

I can't thank Tom enough...He moved heaven & earth to I can't thank Tom enough... He moved heaven & earth to get my EOS back to me in a very, very timely manner. My hero! I can't thank Tom enough... He moved heaven & earth to get my EOS back to me in a very, very timely manner. My hero! More

Was happy with service and conversation about additional issues. Will follow up again. Tom was strait forward on the repairs I thought I needed and actually needed issues. Will follow up again. Tom was strait forward on the repairs I thought I needed and actually needed More

Great Experience I always enjoy my experience with the service department. They are personable, prompt, honest and great to work with. I will continue to keep coming b I always enjoy my experience with the service department. They are personable, prompt, honest and great to work with. I will continue to keep coming back! More

Pleasant personnel at the entrance good work with the car It i8s late andI can't write too much. I was happy with the people asnd with the service And I will come back for sure. It i8s late andI can't write too much. I was happy with the people asnd with the service And I will come back for sure. More

Nice people very professional! Had to come in for first oil change . Staff took care of me and I was very pleased with everything ! Thank you oil change . Staff took care of me and I was very pleased with everything ! Thank you More

Always a good experience During this pandemic I was hesitant to bring my car in for service. Although they did follow some type of protocol for safety it was not listed anywh During this pandemic I was hesitant to bring my car in for service. Although they did follow some type of protocol for safety it was not listed anywhere in the service area. The only way I knew was when I picked up my car they left the plastic cover on my steering wheel. You would think they would have removed it and wiped down the interior and left the windows partially open. I'm still wondering what they did for my safety. Just a thought. Also I asked for the "pothole special" which was to include a 4 wheel alignment, wheel balancing and rotation. When I got home I noticed on the invoice that the note; no alignment needed. But they did not reduce the cost of the service. More

Attentive to customer ‘s needs. Thanks. He had been letting us know how things were at while waiting for the part of the car to cool down. letting us know how things were at while waiting for the part of the car to cool down. More

Pleasurable experience. Service department followed all necessary social distancing guidelines. Tom was courteous, as always, and mindful of the time spent working on the car Service department followed all necessary social distancing guidelines. Tom was courteous, as always, and mindful of the time spent working on the car. Tom gave recommendations for services that were needed and a time frame for future preventative maintenance performance. More

Great service experience Thanks so much to the Smithtown VW Service team. Very prompt and courteous service/first inspection from Tom and the team, service items quickly deal Thanks so much to the Smithtown VW Service team. Very prompt and courteous service/first inspection from Tom and the team, service items quickly dealt with. They were able to fit me in for the service appointment at very short notice right before the Holiday weekend, so really went above and beyond! Thank you :) More

Very helpful! and timely! Several fluids needed to be changed and/or replenished, + new key fob batteries, inspection and new rear wiper blade. All done well and timely. Car dr Several fluids needed to be changed and/or replenished, + new key fob batteries, inspection and new rear wiper blade. All done well and timely. Car drives like new. Drop off was quick and was able to make son's drive through graduation on time. More