Smithtown Volkswagen - Service Center

I bought 2 cars at Donaldsons, since the change over to east hills they are a disaster, it takes them 8 hours to complete an oil change and appointments for an oil change it takes weeks…further they never east hills they are a disaster, it takes them 8 hours to complete an oil change and appointments for an oil change it takes weeks…further they never actually completed the inspection, so my brakes were checked as very good, yet i hit metal after 2,000 miles…when i called them and told them what happened they said to leave the vehicle and when “when we get time we will look at it.” Your dealership had an appointment available and did the work promptly, and even gave me a ride to and from work…i will never go to that other place again…thank you for your help. More

I called Saturday morning and they took my car in and fixed it. The person who helped me was very professional and helpful. Her name is Stephanie Lopez. A pleasure working with her fixed it. The person who helped me was very professional and helpful. Her name is Stephanie Lopez. A pleasure working with her More

I don’t typically write reviews but I have to because they are just that good! Very kind and attentive team! They have me in and out with repairs. they are just that good! Very kind and attentive team! They have me in and out with repairs. More

Repair was very professionally handled. The staff there is willing to work with with you. The staff there is willing to work with with you. More

The service writer always makes sure that everything I ask for is done and that I'm in and out of there and the technician is very talented and cudos to both of them for dealing with my ocd xxx lol. Thank ask for is done and that I'm in and out of there and the technician is very talented and cudos to both of them for dealing with my ocd xxx lol. Thank you guys More

Staff was very friendly and efficient. Our car was ready in a timely fashion. Problem was solved. Our car was ready in a timely fashion. Problem was solved. More

the service associates were very nice, polite and professional. they explained everything that they were doing. even told me that I had an open recall to fix. professional. they explained everything that they were doing. even told me that I had an open recall to fix. More

my service agent was excellent ,very polite and professional. My experience was great at the dealership. professional. My experience was great at the dealership. More

I have a very pleasant experience with V W Smithtown. The people there are friendly and professional. The people there are friendly and professional. More