Smithtown Volkswagen - Service Center

Had 8am appointment but the service writers don’t show up until 8am to take the car from you. Went in for a simple oil change and they said the technician recommends a new cabin and engine air filter at 55.0 until 8am to take the car from you. Went in for a simple oil change and they said the technician recommends a new cabin and engine air filter at 55.00 each. Funny, the cabin filter is behind the glove box door which I keep locked. Let alone I know I changed the air and cabin filters on 12/1/21 because that’s when I received them from Amazon. Yes, I ordered actual VW air filters via their VW part number, not aftermarket. If you go for service, just know what your vehicle actually needs, don’t rely on them telling you because you’ll spend more than what you need to spend!!!! More

The service dept. does not update you about your car when you wait. I have to keep getting up and going downstairs to see what going on. When you wait for 3-4 hours in does not update you about your car when you wait. I have to keep getting up and going downstairs to see what going on. When you wait for 3-4 hours in person, it is annoying. Also, they replaced a tire and did not put a cap on the tire gauge. More

James and Stephanie were very helpful. I was there for service, waited a couple of days for my car but everything got taken care of. James was very professional throughout the whole proces I was there for service, waited a couple of days for my car but everything got taken care of. James was very professional throughout the whole process. Overall great experience. More

Smithtown Volkswagen always provides the absolute best service! The staff is so friendly and helpful! Thank you! service! The staff is so friendly and helpful! Thank you! More

Stephanie in the service department is an asset to Smithtown VW. She is professional, courteous and knowledgeable. Smithtown VW. She is professional, courteous and knowledgeable. More

Received prompt and courteous service. Scheduled appointment and dropped vehicle off for service inspection, a short time later, I was contacted and told my vehicle was ready for pick up ( Scheduled appointment and dropped vehicle off for service inspection, a short time later, I was contacted and told my vehicle was ready for pick up ( earlier then anticipated) which was nice. Have had positive experiences with this service department. More

The best, always quick and communication is great here. There team is well versed in helping the customer. They even offered me a shuttle back and fourth to east Northport for free. Big perk. There team is well versed in helping the customer. They even offered me a shuttle back and fourth to east Northport for free. Big perk. More

They did a pretty good job but it takes more than an hour for a regular oil change for a regular oil change More

Everything went well. Stephanie was very friendly and professional. She communicated well, explaining the repair and kept me up to date. Stephanie was very friendly and professional. She communicated well, explaining the repair and kept me up to date. More

Very disappointed and took my business to another dealer. Made the car worse than when I brought it in Made the car worse than when I brought it in More