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1,266 Reviews of Smithtown Volkswagen - Service Center
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May 05, 2022
Went in for an oil change, and was told that my transmission oil seals were leaking - something that should have been fixed correctly as part of a vehicle recall campaign a few years ago. Disturbi transmission oil seals were leaking - something that should have been fixed correctly as part of a vehicle recall campaign a few years ago. Disturbingly, the paperwork was written up as if I as the vehicle owner had reported seeing oil - this is an outright fabrication. Thus Smithtown VW service either didn't do the repair correctly the first time, or they've made up a problem that does exist so they can bill repair hours. Either way, they made up something I said. Serve people couldn't explain when I called them on the fabrication. More
by GBULLOIDES
Verified CustomerEmployees Worked With
Danielle Dipietro
May 01, 2022
Danielle did a great job coordinating the service appointment. A big difference from the previous owners I would not hesitate to purchase another vehicle from Smithtown Volkswagen. appointment. A big difference from the previous owners I would not hesitate to purchase another vehicle from Smithtown Volkswagen. More
by Scubaman
Employees Worked With
Danielle Dipietro
April 24, 2022
I have a tire protection package on my Jetta. Needed some tires replaced and asked them to please rotate the tires at the same time. They replaced my tires but forgot to do the rotation. I asked Needed some tires replaced and asked them to please rotate the tires at the same time. They replaced my tires but forgot to do the rotation. I asked them multiple times to email me the receipt/work slip. Still haven’t gotten that. So they are honestly just okay. More
by LYONSA0717
Employees Worked With
Danielle Dipietro
April 24, 2022
When I arrived, Chris greeted and helped me. He was friendly and courteous! The problem was resolved quickly by the VW service team! He was friendly and courteous! The problem was resolved quickly by the VW service team! More
by ew9904
Employees Worked With
Chris in service department. 5 Stars!, Scott Miller, Jhon Jaramillo
April 21, 2022
The team there is always super friendly. One suggestion would be to allow for scheduled customers to be services before walk-ins otherwise whats the point of having a scheduled appointment One suggestion would be to allow for scheduled customers to be services before walk-ins otherwise whats the point of having a scheduled appointment. More
by tonyptakny
Employees Worked With
James Coughlin
April 21, 2022
Had to take 2021 atlas to service 3 times. On the second visit they forgot to connect the door latch so passenger door was unable to be opened, leaving me no option but to take more time out o On the second visit they forgot to connect the door latch so passenger door was unable to be opened, leaving me no option but to take more time out of my day and bring it a 3rd time. They did not offer anything for all my time wasted nor gave me “free car wash coupons” on any of my visits. I will be taking my business to Huntington VW I learned my lesson very u professional. More
by David Nobile
Employees Worked With
Danielle Dipietro, James Coughlin
April 12, 2022
The car was returned to me without the radio being initialized. So I had to give the car back and wait for it to be initialized. My car net auto start also isn’t working so I have to go back for a 3 initialized. So I had to give the car back and wait for it to be initialized. My car net auto start also isn’t working so I have to go back for a 3rd Monday in a row. Not how I want to spend my day off. More
by BINOMOM
Employees Worked With
Christopher and Evan
April 11, 2022
I think that Jon runs a great dealership. Leased a 21 Tiguan here last April brought in for service over the weekend and they gave us a free car wash at the end. The Tiguan is a great suv smo Leased a 21 Tiguan here last April brought in for service over the weekend and they gave us a free car wash at the end. The Tiguan is a great suv smooth great infotainment system with a perfect in focus backup camera and it gets 30 mpg More
by HIF196
Employees Worked With
Danielle Dipietro
