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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,265 Reviews

1,265 Reviews of Smithtown Volkswagen - Service Center

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June 01, 2022

I love this dealer ship , every one is so friendly and nice , service was excellent More

by waima88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde, Danielle Dipietro, James Coughlin, Edward Merman
Jun 08, 2022 -

Smithtown Volkswagen responded

Thank you so much! we are happy to be able to help you!

May 31, 2022

Always very professional, courteous, knowledgeable. They got me out of there in less than an hour and a half. More

by joegp1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro, James Coughlin
Jun 08, 2022 -

Smithtown Volkswagen responded

Thank you for being part of our VW of Smithtown family!

May 28, 2022

a little bit of difficulty getting prompt car service report but staff was friendly, receptive and helpful overall More

by drpsych
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro, James Coughlin
Jun 08, 2022 -

Smithtown Volkswagen responded

Thank you for being a part of our VW of Smithtown family!

May 27, 2022

Service department is very friendly! They are also very knowledgeable. They explained and had a lot of patience. More

by TINATORRESNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro
Jun 08, 2022 -

Smithtown Volkswagen responded

Thank you so much for being part of our VW of Smithtown family.

May 26, 2022

My name is Ismael Silva and i just took my VW Atlas for a full service and I want to thank the entire Dealership's team specially Danielle who helped me and share her knowledge and best advices possible. I w More

by ismael silva
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro
Jun 08, 2022 -

Smithtown Volkswagen responded

Thank you so much for being a part of our VW of Smithtown family

May 26, 2022

Issue not resolved and contact person was very curt, was told a part was ordered and would be in last week, still have not heard a word 1 week later. This is the 4th time I have had the car in for same iss More

by TCYMROT15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nala very curt
May 26, 2022

Excellent service I wouldn’t take my car anywhere else but here. Always On time service and appointment are easy to set up More

by ANTHONYRDRGZ444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike DiMaria, Tom Wilde, Danielle Dipietro, James Coughlin, Edward Merman, Jhon Jaramillo, Katherine Mera
Jun 08, 2022 -

Smithtown Volkswagen responded

Thank you so much for being part of our VW of Smithtown family!

May 26, 2022

The service center is always helpful and attentive. Danielle my service advisor followed up and handled all my requests. More

by ANTHONYKELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro
Jun 08, 2022 -

Smithtown Volkswagen responded

Thank you so much for being part of our VW of Smithtown family and for taking the time out to leave us a review :)

May 24, 2022

Service reps quick, friendly and efficient. Car ready when promised. Car brought up front to me. More

by LEAHLINY
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 08, 2022 -

Smithtown Volkswagen responded

Thank you for your review and being part of our VW of Smithtown family.

May 22, 2022

I had no issues. They did not try and up sell me much. Waiting area needs work More

by STEVENBURTONLAW
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro
Jun 08, 2022 -

Smithtown Volkswagen responded

Thank you so much for your honest review, Happy to inform you that we will be moving to a new facility soon!

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