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1,265 Reviews of Smithtown Volkswagen - Service Center
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August 10, 2022
Had appointment for regular service and a check engine light. The advisor Tory said it would be done the same day the check engine light was the charcoal canister and had the parts. The car is there 4 day light. The advisor Tory said it would be done the same day the check engine light was the charcoal canister and had the parts. The car is there 4 days without any explanation as to why. I was not rude when I called but was hung up on when I asked for the service manager. I made a complaint with VW of America and was told it would be another 2 days before they even got back to me. We bought 5 cars from them in the last 5 years. Never again.Stay away from them. More
by Mymymikey75
Employees Worked With
Tom Wilde, James Coughlin
August 10, 2022
Excellent service! Professional and courteous personal. Dawn kept me informed as to the progress of work done on my car so I didn’t have to wait around. Thank you Daw Professional and courteous personal. Dawn kept me informed as to the progress of work done on my car so I didn’t have to wait around. Thank you Dawn! More
by King3q1
Verified CustomerEmployees Worked With
Dawn Scarpinato
August 04, 2022
The team at Smithtown VW took great care of me and my vehicle. I was able to work from their waiting area while my car was taken care of. The free car wash is a nice touch. I will come back here from Man vehicle. I was able to work from their waiting area while my car was taken care of. The free car wash is a nice touch. I will come back here from Manhattan every time. More
by CMGOODS
Employees Worked With
Danielle Dipietro
August 03, 2022
Manager was rude and gave me a hard time about patching my tire which had a nail in it. Made it seem like I was inconveniencing them to try and fix it. Brought it to Goodyear the next day and they repaired my tire which had a nail in it. Made it seem like I was inconveniencing them to try and fix it. Brought it to Goodyear the next day and they repaired it without issue. More
by wolff.michael.j
Employees Worked With
Unknown
July 29, 2022
One of the best VW dealership in the Suffolk county NY. They understand your concerns and in a professional and timely manner repair your car. They provide coffee and cold water at the customer lounge imp They understand your concerns and in a professional and timely manner repair your car. They provide coffee and cold water at the customer lounge important mentioning have clean restrooms. Last but not the least DAWN service adviser she knows how to handle customers with utmost professionalism.. More
by ameer077@hotmail.com
Employees Worked With
Danielle Dipietro
July 26, 2022
Quick. Considerate. Fair. Communicated well. Would return. Priced similarly to other Volkswagen dealerships I have been to. Considerate. Fair. Communicated well. Would return. Priced similarly to other Volkswagen dealerships I have been to. More
by ROMANENKO90
Employees Worked With
Donna
July 24, 2022
The service is just oil change and state inspection. I came out of the service center at 11:00 AM even after the scheduled appointment was at 08:15 AM(early morning). Suggestion: Convey the estimated s I came out of the service center at 11:00 AM even after the scheduled appointment was at 08:15 AM(early morning). Suggestion: Convey the estimated service completion time to the waiting customers. More
by abedali
Employees Worked With
don't know the person name.
