Back

Smithtown Volkswagen - Service Center

St James, NY

4.5
1,265 Reviews

1,265 Reviews of Smithtown Volkswagen - Service Center

Sort by
September 02, 2022

My inspection sticker was expired so I went in but I did not make an appointment .so they don’t want to take my vehicle and ask me to come back other time but I said I can wait ,it took me hour and half to More

by waima88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
September 01, 2022

Fast and nice service. Thank you.S m i t h t o w n VW More

by YOONSANG0910
Recommend Dealer
Yes
Employees Worked With
Tori
August 31, 2022

The employees were mad on a Monday morning fir being there at 8am which is the time if the appointment. The guy told me I needed brakes and said I barely passed you for the inspection. I bring my car to More

by robhustedfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure. Nice guy. He told me what tech told him
August 29, 2022

My car had an issue with the AC. I had to leave the car for a day since they need to order a part to fix the leak. They were able to fix it after a day. More

by aerialvoyager08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Scarpinato
Aug 29, 2022 -

Smithtown Volkswagen responded

Thank you for your honest review

August 24, 2022

Service was very very good waiting room was fine no milk for coffee but quick service was phenomenal More

by HUNTERDON10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro, Jhon Jaramillo, Katherine Mera
Aug 29, 2022 -

Smithtown Volkswagen responded

Thank you. We appreciate your feedback.

August 22, 2022

Great communication with my point of contact. Overall good quality service, the only thing is the work took much longer than I expected. More

by DTC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas
Aug 29, 2022 -

Smithtown Volkswagen responded

Thank you for being a part of our VW of Smithtown family.

August 21, 2022

Very good customer service, and I liked the technician that worked on my car that day. More

by rjmvino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Viskoc
Aug 29, 2022 -

Smithtown Volkswagen responded

Thank you!

August 15, 2022

Very good Service dept . In and out in 2hrs Friendly and attentive staff took the time to explain what was wrong and ordered parts needed. More

by TREVORPOOLE321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro
August 13, 2022

Quick response from texting. Took two days to diagnose a brake issue. Love new look of showroom More

by 2023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Coughlin
August 12, 2022

Customer Service did not honor request to return alleged burned out bulb, however disposed of bulb to avoid validation of repair. More

by robertjwwu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tory & Peter
...
54
...