Smithtown Volkswagen - Service Center

The vehicle was returned dirty with fingerprints on the hood, door, dash, and center console. When I first purchased the vehicle it was delivered without a tow hitch which I paid for and was told it was on hood, door, dash, and center console. When I first purchased the vehicle it was delivered without a tow hitch which I paid for and was told it was on back order. I returned the car to have it installed when it came in. When the work was completed the car was delivered to me but there was a problem. When I drove the vehicle in reverse it jerked to a violent stop. I thought this was part of the safety mechanism until I realized there was nothing behind me. I brought the vehicle back to the dealership and advised of the problem and that I thought it was caused by the installation of the tow hitch which required the rear bumper removal/adjustment and in doing so the senor was not aligned properly which caused the sensor to detect an object that was not there resulting in violent stops when I drove the car in reverse. The service manager brushed off my concerns and said that was not the problem. Since then the brakes have never operated smoothly as when I first purchased my car. More

Excellent service, employees very knowledgeable, thank you for all your help with our Volkswagen service you for all your help with our Volkswagen service More

Brought car in for radio problem twice. Still happening that it goes out and on Still happening that it goes out and on More

Excellent service everyone is cordial and helpful The service was quick but think you should update your waiting room. Make snacks available for free. service was quick but think you should update your waiting room. Make snacks available for free. More

Workers at the service department o Smithtown Volkswagen exhibited a tremendous amount of professionalism, patience and curiosity. exhibited a tremendous amount of professionalism, patience and curiosity. More

Everything was on time and service was performed as expected. Waiting for the car was comfortable too. expected. Waiting for the car was comfortable too. More

Fantastic in all aspects of the experience. My vehicle was in just for a normal checkup and oil. My vehicle was in just for a normal checkup and oil. More

Overcharged. Charged for service that never corrected problem and instead I had two distinct problems that apparently caused the same exact issue I brought the ca Charged for service that never corrected problem and instead I had two distinct problems that apparently caused the same exact issue I brought the car in for in the first place. More

Excellent communication between service center and customer. Very pleased. Glad I chose to have car towed there. customer. Very pleased. Glad I chose to have car towed there. More

Exceeded my expectations with the Oil change service provided Pete the service manager and Nick are a great asset to your new team provided Pete the service manager and Nick are a great asset to your new team More