Smithtown Volkswagen - Service Center

Nicholas was great! Was helpful and easily explained the process. Nicholas did an excellent job ! Was helpful and easily explained the process. Nicholas did an excellent job ! More

Insanely slow, awful communication. I knew I was going to have a bad day when it took 20 minutes for someone to even take my key. Furthermore, I think they sold me a defective tire on t I knew I was going to have a bad day when it took 20 minutes for someone to even take my key. Furthermore, I think they sold me a defective tire on top of it, so now I have to go back and deal with them again. More

My service writer Nicholas was once again wonderful to deal with . He listened to my concerns and addressed and had my issue resolved within a matter of just a few hrs . deal with . He listened to my concerns and addressed and had my issue resolved within a matter of just a few hrs . More

Noah at the service dept helped me, he was very knowledgeable and polite as well as friendly. Overall, a very positive experience. He explained the breakdown of cost well and made sure everything w knowledgeable and polite as well as friendly. Overall, a very positive experience. He explained the breakdown of cost well and made sure everything was clear. Very pleasant to speak with. More

Malaika Dalagan (service advisor) was excellent. She was professional, friendly and informative. She is a great asset to the dealership. The technicians did a great job as always. All my questions w She was professional, friendly and informative. She is a great asset to the dealership. The technicians did a great job as always. All my questions were answered. More

Everything was done that I asked and it was done very fast. Service Dept extremely courteous. Noah was my service representative fast. Service Dept extremely courteous. Noah was my service representative More

Very professional customer service. Free Wi-Fi and coffee was a bonus. It was a great experience! Free Wi-Fi and coffee was a bonus. It was a great experience! More

Great mechanic. Very professional. Unfortunately I cannot remember his name. Took me out for a test drive too. Very professional. Unfortunately I cannot remember his name. Took me out for a test drive too. More

I was extremely pleased with the accommodations while I waited for my car to be serviced. All of my questions and concerns were answered promptly and professionally. waited for my car to be serviced. All of my questions and concerns were answered promptly and professionally. More

Great service from staff didnt wait long and fixed the problem informed me of everything that was done problem informed me of everything that was done More